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Failed to initialize multimedia Library

Problem: I found error notification when opening Active Presenter. It told me that Active presenter Failed to initialize multimedia library. Audio/Video related features will not function properly. So, I can’t record video with sound. Even in edit page, I didn’t hear any sound…

ActivePresenter Version: 8.1.0 - 64-bit build. (Released: 2020.04.10)

OS: Windows 10

Notes:

Hi,

Could you please check the Sound icon at the bottom right of the Windows taskbar to see if it is enabled or not?
Some computers may need speakers or headphones plugged in to make it available.

Regards,
Yen