UI panels flicker black during preview playback and editing

[mtuppurainen (Markus Tuppurainen)]

Hi,
I’m experiencing constant random black flicker of the UI panels in the editor when playing back and editing my video project. The flickering panels often stay black even after I pause the playback.

I’ve read some other post with similar issue, where the solution was to “Check the Use software rendering instead of GPU rendering option.”

Screen Flashes Black When Editing Slides

While editing slides or trying to play them back the screen will flash black and sometimes completely black out the slide editing screen. This makes working with content almost impossible. I have uninstalled the software and reinstalled it but the issue remains unchanged.

This does indeed remove the flickering, but at the same time, as the program is no longer making use of the GPUs, the playback becomes extremely laggy (image stays still for several seconds), making editing unreasonably difficult.

Similarly exporting video is done 100% on CPU, which is slow and cumbersome.

Any help will be appreciated!

[Hang (Hang Nguyen)]

Hi,

Please share the log of ActivePresenter so that we can have a look at it.
To view the log, click ActivePresenter > Preferences > Miscellaneous > View Log.

Regards,

[mtuppurainen (Markus Tuppurainen)]

Couldn’t upload the actual file, but here’s the log from the last run with flickering.

================================
2023-11-23 12:10:18: ActivePresenter 9.1.3 - 64-bit build. (Release Build: 2023.10.31) started
OS: Windows 10 (build 19045), 64-bit edition
CPU Count: 16
Hostname: DESKTOP-P1FAJJM. Memory: 32,487 MB. Available: 17,112 MB. Memory Load: 47%
Disk Space: 3,815,245 MB (Free: 3,125,517 MB)
Project Location: D:\Video Edit\ActivePresenter
2023-11-23 12:10:18: Settings: Hardware decoding: NO, Hardware rendering: YES, Direct3D recording: YES
2023-11-23 12:10:18: TempDir: C:\Users\Markus\AppData\Roaming\ActivePresenter\temp
2023-11-23 12:10:18: -----------------LISTING GRAPHICS DEVICES---------------------
2023-11-23 12:10:18: DXGIAdapter: NVIDIA RTX A2000 Laptop GPU (0-93392)
2023-11-23 12:10:18: * \.\DISPLAY1 [0, 0, 1920, 1200], 1
2023-11-23 12:10:18: * \.\DISPLAY2 [1920, 0, 4480, 1440], 1
2023-11-23 12:10:18: DXGIAdapter: Intel(R) UHD Graphics (0-89423)
2023-11-23 12:10:18: DXGIAdapter: Microsoft Basic Render Driver (0-93354)
2023-11-23 12:10:18: Selected DXGIAdapter: NVIDIA RTX A2000 Laptop GPU (0-93392).
2023-11-23 12:10:18: --------------------------------------------------------------
2023-11-23 12:10:18: ---------------------LISTING AUDIO DEVICES------------------------
2023-11-23 12:10:18: Speakers (3- INZONE H3) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: true, ID: {0.0.0.00000000}.{4d5992fa-875d-4639-9cf9-8d4b050e9032})
2023-11-23 12:10:18: CintiqPro24P (HD Audio Driver for Display Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{505aeacb-c941-43f2-8c70-a3852aca5436})
2023-11-23 12:10:18: Speakers (2- Realtek(R) Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{64ed667e-44a8-4b1e-828d-1835e8c8f55d})
2023-11-23 12:10:18: Microphone (4- Realtek USB2.0 Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{007ea682-1ae0-4552-8304-91831b656e0e})
2023-11-23 12:10:18: Microphone (2- Realtek(R) Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{8f79979b-873c-4930-bf2f-981cc8b15237})
2023-11-23 12:10:18: Microphone (3- INZONE H3) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{993a4cf1-d74e-4441-91d1-f4564b145333})
2023-11-23 12:10:18: --------------------------------------------------------------
2023-11-23 12:10:19: ---------------------LISTING WEBCAMS------------------------
2023-11-23 12:10:19: --------------------------------------------------------------
2023-11-23 12:10:32: Opening project: D:\Video Edit\ActivePresenter\LIERO-X-20231112-M-EM27-AON.approj
2023-11-23 12:10:33: PrepareRibbonBar: 875ms
2023-11-23 12:10:39: Render Project Size: 1920 x 1080
2023-11-23 12:10:39: Threads Used: 8 / 16, Memory Available: 16,457/32,487
2023-11-23 12:10:39: Probing to play audio from: Speakers (3- INZONE H3). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2023-11-23 12:10:39: Open audio device successes!
2023-11-23 12:10:57: RLMedia: Could not update timestamps for discarded samples.
2023-11-23 12:10:58: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:10:58: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:10:58: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:10:58: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:10:58: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:10:58: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:10:58: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:10:58: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:10:58: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:10:58: Render Project Size: 1920 x 1080
2023-11-23 12:10:58: Threads Used: 8 / 16, Memory Available: 16,448/32,487
2023-11-23 12:10:58: Probing to play audio from: Speakers (3- INZONE H3). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2023-11-23 12:10:58: Open audio device successes!
2023-11-23 12:11:22: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:11:22: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:11:22: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:11:22: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:11:22: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:11:22: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:11:22: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:11:22: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:11:22: RLMedia: Discarding ID3 tags because more suitable tags were found.
2023-11-23 12:11:22: Render Project Size: 1920 x 1080
2023-11-23 12:11:22: Threads Used: 8 / 16, Memory Available: 16,343/32,487
2023-11-23 12:11:22: Probing to play audio from: Speakers (3- INZONE H3). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2023-11-23 12:11:22: Open audio device successes!
2023-11-23 12:12:12: NVENC: Functions loaded
2023-11-23 12:12:12: NVENC: Initialized successfullly
2023-11-23 12:12:12: Encoder: Windows Media Foundation, Codecs: 10001 10002
2023-11-23 12:12:12: Encoder: NVIDIA RTX A2000 Laptop GPU, Codecs: 10001 10002

[Hang (Hang Nguyen)]

Your computer uses 2 GPUs: NVIDIA and Intel. Please select the Intel GPU to run ActivePresenter to see if it resolves the issue.

Here is the link to set default GPU for apps: How To Set the Default GPU for Applications and Games

Regards,

[mtuppurainen (Markus Tuppurainen)]

This worked. Setting Intel GPU to run the application did the trick.

(I did first try NVIDIA as the preferred GPU, but the flickering persisted. Could be a driver or other NVIDIA compatibility issue there).

Thanks!