How to recover an unsaved video recording

Atherva · April 2, 2020, 9:20am

Problem:
My system space ran out while I was recording an important session. While I tried to search for the recording I could not find it in the ActivePresenter folder. Please help me recover the file as soon as possible. Thanks in advance!

ActivePresenter Version: ActivePresenter Free Edition
Version 8.0.3 (Released: 2020.03.16)

OS: Windows 10

Notes:

phuongdv · April 3, 2020, 2:50am

Hi Atherva,

Please try to find if these files are in C:\Users<your_user_name>\Documents\ActivePresenter.ActivePresenterCachedProjects. Otherwise, there is no way to recover the recording.

Regards,

Sabrina_Tahir · November 24, 2020, 10:37am

Is there any way to reciver audio files? My project diesnt show up audio i want audiooo its important

phuongdv · November 25, 2020, 2:29am

Hi Sabrina,

Can you please describe the problem in more details? Have you tried the above suggestion?
If possible, please share the log of ActivePresenter so we can know exactly what happened.
To view the the log, click ActivePresenter > Preferences > Miscellaneous > View Log.

Regards,

Sabrina_Tahir · November 27, 2020, 10:14am

2020-11-27 05:43:02: Failed to copy the file ‘C:\Users\Admin\AppData\Roaming\ActivePresenter\temp\rl_20201127_004829_owpifkx7q3_files\10000_Video_001.mkv’ to ‘C:\Users\Admin\Documents\ActivePresenter\project_files\10005_.mkv’ (error 112: There is not enough space on the disk.)

2020-11-27 05:43:02: Failed to copy the file ‘C:\Users\Admin\AppData\Roaming\ActivePresenter\temp\rl_20201127_004829_owpifkx7q3_files\10001_Audio_002.wav’ to ‘C:\Users\Admin\Documents\ActivePresenter\project_files\10006_.wav’ (error 112: There is not enough space on the disk.)
2020-11-27 05:43:02: Failed to copy the file ‘C:\Users\Admin\AppData\Roaming\ActivePresenter\temp\rl_20201127_004829_owpifkx7q3_files\10003_Audio_004.wav’ to ‘C:\Users\Admin\Documents\ActivePresenter\project_files\10007_.wav’ (error 112: There is not enough space on the disk.)
I need my audio back please helpp!!!

ToanLS · November 27, 2020, 10:37am

Hi Sabrina,

Please check if there’s any audio files in C:\Users\Admin\AppData\Roaming\ActivePresenter\temp\rl_20201127_004829_owpifkx7q3_files folder. If yes, you can insert them to your project.

Please be noticed that your C drive is full, you need to free up some disk space for ActivePresenter to work properly.

Regards

Sabrina_Tahir · November 27, 2020, 1:39pm

no there isn’t such file in temp folder … What should I do to get my audios back

phuongdv · November 30, 2020, 2:02am

Hi Sabrina,

Unfortunately, there is no other way to recover it. You computer was run out of diskspace at that time, so the file was not saved properly.

Regards,

Rajvardhan_Chowdary · December 22, 2020, 7:24am

hi
i have saved the recorded file without editing and exporting
when i was opening it ,it was showing a dialog box that "COULD NOT OPEN " along with the file name
could help me out of this problem.
Raja Vardhan Chowdary

SilverCat · December 22, 2020, 11:20am

Thank you very much!!! I had the same problem and you saved my life!

Best regards,
Theodora

Kanamu_Collins · January 20, 2021, 7:51am

Problem:
I recorded a very long video, once i stopped recording and activepresenter opened, it said ‘not responding’ and closed the programme. Is there any way for me to get back the recording

Hang · January 20, 2021, 8:50am

Hi Kanamu,

You can search for the cached recorded video file in:
C:\Users\Username\Documents\ActivePresenter\.ActivePresenterCachedProjects

Please kindly be noted that “.ActivePresenterCachedProjects” is a hidden folder so you might need to turn the “Show Hidden Files” option on to see it.
If there are video files here, you can copy them to another folder and open them with ActivePresenter for editing. Otherwise, there is no way to recover your video, unfortunately.

Shahanaj_Akter · January 20, 2021, 9:38am

I don’t know where should I ask for the solution of my problems so I am asking here.
I recorded my screen for 40 minutes and when I saved the project with a name ActivePresenter crashed and was not responding. So I closed the program and when I looked for my saved project I found it but the audio file source was not found.
Please Help me!!!

Hang · January 20, 2021, 10:28am

Hi Shahanaj,

If you can’t find the audio file source, there is a high chance that it was lost and unable to recover, unfortunately. Could you please send us the log of ActivePresenter so that we can find some clues why ActivePresenter crashed?
To view the log, in Start Page, click Preferences (the Gear icon) > Miscellaneous > View Log. If the log is long, you can send it to support@atomisystems.com

Shahanaj_Akter · January 21, 2021, 3:26am

thank you but I got my audio file back from cached projects
but Now I have got another problem. I recorded my screen again today and this time when I stopped the recording suddenly ActivePresenter crashed and Didn’t capture my slides and now I can neither find my screen recording project nor the project files…
PLEASE HELP ME!!

Hang · January 21, 2021, 3:43am

Hi Shahanaj,

You can search for the cached recorded video file in:
C:\Users\Username\Documents\ActivePresenter\.ActivePresenterCachedProjects

If there are video files here, you can copy them to another folder and open them with ActivePresenter for editing. Otherwise, there is no way to recover your video, unfortunately.

Regards,

Shahanaj_Akter · January 21, 2021, 3:51am

I can’t find it SO PLEASE may I give my log so you could help me out?

Hang · January 21, 2021, 3:59am

OK, please send us the log so we can check it.

Regards,

Shahanaj_Akter · January 21, 2021, 4:02am

2021-01-21 08:30:26: ActivePresenter 8.2.1 - 64-bit build. (Release Build: 2020.10.08) started
OS: Windows 10 (build 18362), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-7GS1NIL. Memory: 3,965 MB. Available: 941 MB. Memory Load: 76%
Disk Space: 148,799 MB (Free: 115,513 MB)
Project Location: E:\ActivePresenter
2021-01-21 08:30:26: TempDir: C:\Users\dell\AppData\Roaming\ActivePresenter\temp
2021-01-21 08:30:26: Direct3D rendering mode: hardware
2021-01-21 08:30:26: Direct3D device type: 1
2021-01-21 08:30:50: ---------------------LISTING WEBCAMS------------------------
2021-01-21 08:30:50: 1. Integrated Webcam - \?\usb#vid_0c45&pid_6a05&mi_00#6&2b23bccc&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-01-21 08:30:50: --------------------------------------------------------------
2021-01-21 08:30:50: ---------------------LISTING WEBCAMS------------------------
2021-01-21 08:30:50: 1. Integrated Webcam - \?\usb#vid_0c45&pid_6a05&mi_00#6&2b23bccc&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-01-21 08:30:50: --------------------------------------------------------------
2021-01-21 08:30:51: flt sample format is not supported, s16 will be used
2021-01-21 08:30:51: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-01-21 08:30:51: Preparing to record audio from: Speakers / Headphones (Realtek Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-01-21 08:30:52: flt sample format is not supported, s16 will be used
2021-01-21 08:30:52: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-01-21 08:30:52: Failed to load icon: microphone_on_64_d.png
2021-01-21 08:30:52: Failed to load icon: microphone_on_64_d.png
2021-01-21 08:30:52: Failed to load icon: capture_fullscreen_selected_64_d.png
2021-01-21 08:30:52: Failed to load icon: capture_customsize_64_d.png
2021-01-21 08:30:52: Failed to load icon: capture_fullscreen_64_d.png
2021-01-21 08:30:52: Failed to load icon: capture_customsize_selected_64_d.png
2021-01-21 08:30:52: Failed to load icon: capture_fullscreen_64_d.png
2021-01-21 08:30:52: Failed to load icon: capture_customsize_selected_64_d.png
2021-01-21 08:30:52: Preparing to record audio from: Speakers / Headphones (Realtek Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-01-21 08:30:56: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1366, 768)
2021-01-21 08:30:56: Video Codec: flashsv. Expecting FPS: 30.00
2021-01-21 08:30:57: Video will be recorded to: E:\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\video_20210121_08-30-57.mkv
2021-01-21 08:30:57: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-01-21 08:30:57: flt sample format is not supported, s16 will be used
2021-01-21 08:30:57: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-01-21 08:30:57: Audio 2 will be recorded to: E:\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\audio_20210121_08-30-57.wav
2021-01-21 08:30:57: Preparing to record audio from: Speakers / Headphones (Realtek Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-01-21 08:31:00: Waiting to start in 2929

================================
2021-01-21 09:16:03: ActivePresenter 8.2.1 - 64-bit build. (Release Build: 2020.10.08) started
OS: Windows 10 (build 18362), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-7GS1NIL. Memory: 3,965 MB. Available: 900 MB. Memory Load: 77%
Disk Space: 148,799 MB (Free: 87,919 MB)
Project Location: E:\ActivePresenter
2021-01-21 09:16:03: TempDir: C:\Users\dell\AppData\Roaming\ActivePresenter\temp
2021-01-21 09:16:03: Direct3D rendering mode: hardware
2021-01-21 09:16:04: Direct3D device type: 1

Hang · January 21, 2021, 4:45am

Hi,

We have checked the log but it seems there is no problem. Could you please try doing the following steps:

Search for the project file in: E:\ActivePresenter\.ActivePresenterCachedProjects

If you cannot find any file here, the project is lost, unfortunately.

Enable the “Use software rendering instead of GPU rendering” option to see if it can help prevent the software from crashing (ActivePresenter icon > Preferences > Miscellaneous).
Next time when you see a crash dialog, please describe it, fill in your email and submit it.

Regards,