ActivePresenter Video Issues when OS/PC crashes

Thank you for sending us the log.

We have checked it and it seems that the issue happens related to your graphics card.

Here are our advice for you:

  • If you manually lock the computer screen or choose an automatic screen-lock after a set number of minutes, you should stop doing so/ omit the option to see if it works.
  • If not, then deselect the Use Direct3D for recording screen option in the image you sent first.
  • Besides, if the disk is full, Windows may work incorrectly. Therefore, please make sure to prepare freeing up the disk space before recording as your recording tends to be long.

Hope the information helps.

Quynh Anh