ActivePresenter forgets to keep recording screen

Hello, started recording in the morning and while the recording tool bar showed it has been recording for 7+ hours, the video file I see is only 15 minutes.

Active Presenter has introduced a bug !!!

See, while the audio is 6+ hours, video is only 15 mins. HOW???

All my efforts are wasted and this was super important for me.

This is such a shame !!!

AP Version: 9.1.0
OS: Windows 10 Pro 64 bit, 16 GB Ram.


Could you please share the log of ActivePresenter to so that we can further check it? You can access the log by following these steps: Click on the ActivePresenter button, go to Preferences, select Miscellaneous, and then choose View Log.

Thank you for your cooperation.

Best regards,

email sent with logs. Again today it happened. It randomly stopped recording it seems. Or it doesn’t resume video recording after a pause - not sure which case it is - but it forgets to record video/screen and keeps recording audio.

Version 9.1.0 (64-bit: 2023.06.02 version) is buggy.

Look at the length column.

Thank you for sending the log file.

Please refer to this thread for details regarding the problem you are encountering while recording your screen:


Thanks for reverting back. This was working perfectly without any such forgetfulness on earlier versions. Why 9.1.0 has issues with it?

Also, there is no screen locking - either manually or automatically after a set time interval on my PC.

Please look into this. This definitely is a bug in 9.1.0

Also, the CPU consumption is quite high and it is sustained high for the duration of recording. If hardware if doing the recording part then why is software utilization so high?

When recording in higher resolution, AP seem to work harder and consume more CPU. Is there a fix to this?


You can try the following settings to see if it can help enhance the current situation:

Select another encoder if your computer uses discrete graphics card. (ActivePresenter > Preferences > Miscellaneous > Video Encoder):

Note that the Video Codec must be H264 or H265 (HEVC). Click Settings/the Gear icon at the top right corner of the Recording dialog to open this:


Thanks. I don’t see H265 for 9.1.0. Also there is only a Video Encoder: “Windows Media Foundations” on my system. Not helping. How can I use H265 instead of H264?

Hi Rakesh,

These options are only available if your computer has a supported discrete graphics card (AMD or NVIDIA GPU, for example). Please note that ActivePresenter will try to detect the capability using functions provided by operating system so not every GPU is supported.


After almost 3 hours of recording, AP throws this nasty error:


I’ve no idea what to say now. Sharing logs over email. Please have a look.

Thank you for sending over the files via email.

We’ve taken a look at them, but we haven’t been able to find the exact cause of the issue just yet. It seems like we might need a bit more time to thoroughly investigate this matter.

In the meantime, we wanted to kindly inform you that ActivePresenter is primarily designed for creating eLearning content with durations of around one hour. While we strive to provide the best experience possible, it’s important to note that recording very long sessions hasn’t been extensively tested. As a result, we don’t recommend using ActivePresenter for such lengthy recordings.

If you have any further questions or concerns, please don’t hesitate to reach out.

Have a great day!

Hello, I’ve again faced this today.
Total time of recording was less than 1 hour when I noticed this happen.

Although audio was being recorded, video stopped recording in this particular instance.

Please let me know what logs/files should I share for investigating this.

Hi again Rakesh,

Kindly share with us the project and log file of ActivePresenter so we can further investigate this problem. You can send these files to

Best regards,