Could you please share the log of ActivePresenter to email@example.com so that we can further check it? You can access the log by following these steps: Click on the ActivePresenter button, go to Preferences, select Miscellaneous, and then choose View Log.
email sent with logs. Again today it happened. It randomly stopped recording it seems. Or it doesn’t resume video recording after a pause - not sure which case it is - but it forgets to record video/screen and keeps recording audio.
Version 9.1.0 (64-bit: 2023.06.02 version) is buggy.
These options are only available if your computer has a supported discrete graphics card (AMD or NVIDIA GPU, for example). Please note that ActivePresenter will try to detect the capability using functions provided by operating system so not every GPU is supported.
We’ve taken a look at them, but we haven’t been able to find the exact cause of the issue just yet. It seems like we might need a bit more time to thoroughly investigate this matter.
In the meantime, we wanted to kindly inform you that ActivePresenter is primarily designed for creating eLearning content with durations of around one hour. While we strive to provide the best experience possible, it’s important to note that recording very long sessions hasn’t been extensively tested. As a result, we don’t recommend using ActivePresenter for such lengthy recordings.
If you have any further questions or concerns, please don’t hesitate to reach out.