ActivePresenter Video Issues when OS/PC crashes

Problem:
If PC or OS crashes because of say power failure, the video and audio file recorded so far becomes useless OR the project is unrecoverable!

I’ve outlined the steps in [Notes] section below in order to recreate this scenario.

ActivePresenter version:
Version 9.1.0 - 64-bit build. (Released: 2023.06.02)
Free Version

OS:
Windows 10

Notes:
Settings: AP to backup project every 5 minutes.

Start a [record screen as video] project with below settings:

After say 10minutes of recording (so that AP can backup some part of project as per setting of 5 minutes), reboot the system with :

Windows+R => shutdown -r -f -t 0

Now, once the computer is up, start a [blank project] in AP and do the following:

  1. Design (Menu) => Slide Size
    Set the slide size (screen recording size when recording was started)
  2. Insert => Audio (insert the same audio that was recorded under ActivePresenter.ActivePresenterCachedProjects\Untitled[?]_tempdir)
  3. Insert => Video (insert the same video that was recorded under ActivePresenter.ActivePresenterCachedProjects\Untitled[?]_tempdir)

Now, you’ll notice that audio and/or video are not restored to the time window for which they were recorded (even after project was backed up). Audio and/or video are corrupted and they cannot be restored back! all the recording is lost and project is useless.

Hi,

Fyi, ActivePresenter currently only supports backup while editing, not while recording.
Therefore, if ActivePresenter could not read the audio/ video file in the cached folder, please try using other tools like HandBrake to open the files.
If this way works, you can convert the files and insert them into ActivePresenter.
Otherwise, there is no other possible way, unfortunately.

BR,
Quynh Anh

Thank you. When can we expect this support?

Unfortunately, we do not have any plans for this feature yet.
We will consider supporting it once receiving more requests from users.

Thanks for your interest.

Cheers,

how can we make sure AP saves/flushes audio and video recorded so far more often so we lose the least?

Thank you for sending us the log.

We have checked it and it seems that the issue happens related to your graphics card.

Here are our advice for you:

  • If you manually lock the computer screen or choose an automatic screen-lock after a set number of minutes, you should stop doing so/ omit the option to see if it works.
  • If not, then deselect the Use Direct3D for recording screen option in the image you sent first.
  • Besides, if the disk is full, Windows may work incorrectly. Therefore, please make sure to prepare freeing up the disk space before recording as your recording tends to be long.

Hope the information helps.

BR,
Quynh Anh

I’m disappointed with ActivePresenter’s limitations, particularly its high price and limited compatibility. As a user, I expect more value for my money, especially considering the frequent updates with minimal new features. Furthermore, I think the app is lagging behind in terms of AI-powered features, which are becoming increasingly important in educational content creation.

To make matters worse, I’ve found that every screen recording I attempt in ActivePresenter is interrupted and stops after 2 minutes or so, making it unreliable for my needs. And let’s be honest, for screen recording only, there are many free and built-in alternatives available, such as Xbox Game Bar, OBS Studio, and other open-source solutions. It’s hard to justify the cost of ActivePresenter when there are more affordable and reliable options out there.

ActivePresenter’s approach to content creation feels like it’s stuck in the past, reminiscent of the old Photoshop or Premiere Pro apps. It’s not adapting to the changing landscape of content creation, where AI-powered tools are revolutionizing the way we create and interact with media. With the advent of GPT-4 and tools like Sora, which can create a video story as good as Pixar based on a one-phrase prompt, it’s clear that the future of content creation is AI-driven.

But what’s even more egregious is the pricing model. Every year, I’m expected to shell out a few hundred dollars for an update that often brings minimal new features. This is even more lucrative than subscription services, which at least provide ongoing access to new features and support. It feels like I’m being held hostage by the developers, forced to pay exorbitant fees just to keep my software up to date.

I urge the developers of ActivePresenter to take a hard look at their approach and consider how they can integrate AI-powered features to stay relevant in this rapidly changing landscape. And more importantly, they need to rethink their pricing model to be more customer-friendly and transparent. Until then, I’ll be exploring alternative solutions that better meet my needs and are more forward-thinking in their approach