ActivePresenter Video Issues when OS/PC crashes

ActivePresenter Support Questions
1

Problem:
If PC or OS crashes because of say power failure, the video and audio file recorded so far becomes useless OR the project is unrecoverable!

I’ve outlined the steps in [Notes] section below in order to recreate this scenario.

ActivePresenter version:
Version 9.1.0 - 64-bit build. (Released: 2023.06.02)
Free Version

OS:
Windows 10

Notes:
Settings: AP to backup project every 5 minutes.

Start a [record screen as video] project with below settings:

ActivePresenter_ScreenRecording_Settings
ActivePresenter_ScreenRecording_Settings440×573 8.06 KB

After say 10minutes of recording (so that AP can backup some part of project as per setting of 5 minutes), reboot the system with :

Windows+R => shutdown -r -f -t 0

Now, once the computer is up, start a [blank project] in AP and do the following:

  1. Design (Menu) => Slide Size
    Set the slide size (screen recording size when recording was started)
  2. Insert => Audio (insert the same audio that was recorded under ActivePresenter.ActivePresenterCachedProjects\Untitled[?]_tempdir)
  3. Insert => Video (insert the same video that was recorded under ActivePresenter.ActivePresenterCachedProjects\Untitled[?]_tempdir)

Now, you’ll notice that audio and/or video are not restored to the time window for which they were recorded (even after project was backed up). Audio and/or video are corrupted and they cannot be restored back! all the recording is lost and project is useless.

2

Hi,

Fyi, ActivePresenter currently only supports backup while editing, not while recording.
Therefore, if ActivePresenter could not read the audio/ video file in the cached folder, please try using other tools like HandBrake to open the files.
If this way works, you can convert the files and insert them into ActivePresenter.
Otherwise, there is no other possible way, unfortunately.

BR,
Quynh Anh

3

Thank you. When can we expect this support?

4

Unfortunately, we do not have any plans for this feature yet.
We will consider supporting it once receiving more requests from users.

Thanks for your interest.

Cheers,

5

how can we make sure AP saves/flushes audio and video recorded so far more often so we lose the least?

6

Thank you for sending us the log.

We have checked it and it seems that the issue happens related to your graphics card.

Here are our advice for you:

  • If you manually lock the computer screen or choose an automatic screen-lock after a set number of minutes, you should stop doing so/ omit the option to see if it works.
  • If not, then deselect the Use Direct3D for recording screen option in the image you sent first.
  • Besides, if the disk is full, Windows may work incorrectly. Therefore, please make sure to prepare freeing up the disk space before recording as your recording tends to be long.

Hope the information helps.

BR,
Quynh Anh