Problem:
An event is screen recorded. There is a gap between the cursor position during playback and the real cursor position when the recording occured. Hence the recording is inconsistent.
ActivePresenter Version: 5.5.2
OS: Windows 10
Notes:
Hi,
ActivePresenter 5.5.2 is no longer supported, please use latest version (7.3.2) if possible.
Regards,
Dear phuongdv
First of all thanks a lot for your answer.
I migrated the ActivePresenter project files (i.e. the .appproj file and its corresponding folder) to the ActivePresenter V. 7.2.0 (On Mac Os X).
I was able to launch the tutorial and display its video within my Mac Os X unlicensed installation.
Unfortunately the problem persist. (i.e. There is still a gap between the cursor position during playback and the position of the cursor when the recording occured.)
Hi,
I forgot to mention that updating to the latest version doesn’t fix the recorded projects. You have to record projects again. If you are recording on Windows, please make sure that you don’t use Custom Scaling or two screens which have different DPI settings since ActivePresenter doesn’t work well in these cases.
Regards,