Problem:
My Windows laptop often crashs after finishing video recording and before showing the new project. Please, could you tell me what I can do about it? Thanks
ActivePresenter version:
ActivePresenter Standard Edition
Version 8.1.1 - 64-bit build. (Released: 2020.07.24)
OS:
Windows 8.1 (build 9600), 64-bit edition
Notes: How can I upload the log file? I paste it here:
================================
2020-08-29 09:12:12: ActivePresenter 8.1.1 - 64-bit build. (Release Build: 2020.07.24) started
OS: Windows 8.1 (build 9600), 64-bit edition
CPU Count: 4
Hostname: TCZ-L571811. Memory: 16,041 MB. Available: 11,690 MB. Memory Load: 27%
Disk Space: 202,999 MB (Free: 15,128 MB)
Project Location: E:\Documents\ActivePresenter
2020-08-29 09:12:12: TempDir: C:\Users\pietro.altermatt\AppData\Roaming\ActivePresenter\temp
2020-08-29 09:12:12: Direct3D rendering mode: hardware
2020-08-29 09:12:12: Direct3D device type: 1
2020-08-29 09:12:23: ---------------------LISTING WEBCAMS------------------------
2020-08-29 09:12:23: 1. Intel® RealSense™ 3D Camera (Front F200) RGB - \?\usb#vid_8086&pid_0a66&mi_00#6&a9c3ea2&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2020-08-29 09:12:23: 2. Intel® RealSense™ 3D Camera (Front F200) Depth - \?\usb#vid_8086&pid_0a66&mi_02#6&a9c3ea2&0&0002#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2020-08-29 09:12:23: --------------------------------------------------------------
2020-08-29 09:12:23: ---------------------LISTING WEBCAMS------------------------
2020-08-29 09:12:23: 1. Intel® RealSense™ 3D Camera (Front F200) RGB - \?\usb#vid_8086&pid_0a66&mi_00#6&a9c3ea2&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2020-08-29 09:12:23: 2. Intel® RealSense™ 3D Camera (Front F200) Depth - \?\usb#vid_8086&pid_0a66&mi_02#6&a9c3ea2&0&0002#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2020-08-29 09:12:23: --------------------------------------------------------------
2020-08-29 09:12:25: flt sample format is not supported, s16 will be used
2020-08-29 09:12:25: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-08-29 09:12:25: Preparing to record audio from: Microphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-08-29 09:12:25: Failed to open audio stream to record. Error: Invalid device.
2020-08-29 09:12:25: Preparing to record audio from: Microphone (Realtek High Definition Audio). Channel: 2. Sample rate: 44100. Sample Format: 8
2020-08-29 09:12:25: flt sample format is not supported, s16 will be used
2020-08-29 09:12:25: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-08-29 09:12:25: Preparing to record audio from: Microphone (Realtek High Definition Audio). Channel: 2. Sample rate: 44100. Sample Format: 8
2020-08-29 09:12:25: Opening webcam: \?\usb#vid_8086&pid_0a66&mi_00#6&a9c3ea2&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2020-08-29 09:12:25: RLWebcamImpl: Finding formats for pixel format -1
2020-08-29 09:12:25: RLWebcamImpl: Pixel format -1 is not supported
2020-08-29 09:12:25: RLWebcamImpl: Pixel format 1 is used
2020-08-29 09:12:25: RLWebcamImpl: Finding formats for resolution 640x430
2020-08-29 09:12:25: RLWebcamImpl: Resolution 640x430 is not supported
2020-08-29 09:12:25: RLWebcamImpl: Resolution 848x480 is used
2020-08-29 09:12:25: RLWebcamImpl: Finding formats for frame rate 30/1
2020-08-29 09:12:26: CopyToBuffer interface is used for previewing
2020-08-29 09:13:15: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1280, 720)
2020-08-29 09:13:15: Video Codec: flashsv. Expecting FPS: 30.00
2020-08-29 09:13:15: Opening webcam: \?\usb#vid_8086&pid_0a66&mi_00#6&a9c3ea2&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2020-08-29 09:13:15: RLWebcamImpl: Finding formats for pixel format 1
2020-08-29 09:13:15: RLWebcamImpl: Finding formats for resolution 848x480
2020-08-29 09:13:15: RLWebcamImpl: Finding formats for frame rate 30/1
2020-08-29 09:13:15: Video will be recorded to: E:\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled8_tempdir\webcam_20200829_09-13-15.mkv
2020-08-29 09:13:15: yuyv422 pixel format is not supported, nv12 will be used
2020-08-29 09:13:15: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-08-29 09:13:15: Video will be recorded to: E:\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled8_tempdir\video_20200829_09-13-15.mkv
2020-08-29 09:13:15: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-08-29 09:13:15: flt sample format is not supported, s16 will be used
2020-08-29 09:13:15: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-08-29 09:13:15: Audio will be recorded to: E:\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled8_tempdir\audio_20200829_09-13-15.wav
2020-08-29 09:13:15: Preparing to record audio from: Microphone (Realtek High Definition Audio). Channel: 2. Sample rate: 44100. Sample Format: 8
2020-08-29 09:13:16: flt sample format is not supported, s16 will be used
2020-08-29 09:13:16: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-08-29 09:13:16: Audio 2 will be recorded to: E:\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled8_tempdir\audio_20200829_09-13-15_1.wav
2020-08-29 09:13:16: Preparing to record audio from: Speaker/HP (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-08-29 09:13:19: Waiting to start in 2417
2020-08-29 09:13:19: CopyToBuffer interface is used for previewing
2020-08-29 09:13:19: IMFMediaBuffer interface is used for encoding
================================