ActivePresenter Saola Animate Pricing Download

Virtual machine cannot use monitor layout

Problem: When editing software simulation the after a while activePresenter hangs then after a short time the rest of the VM hangs then.
The error is “The virtual machine could not be changed to the selected monitor layout”

ActivePresenter version: 8.5.0

OS: Windows 10 pro 16GB RAM
VMware : workstation 15 version 15.5.0

Notes:

Hi Andy,

Could you please share the log file so we can check? To view the log:

  • In Start Page, click Preferences (the Gear icon)
  • Select Miscellaneous.
  • Click View Log.

Regarding the error message, it’s the message of VMWare. I’m not sure if it relates to ActivePresenter.

Regards,
Quynh

Quynh

Whilst I agree the error is from the VM software it only occurs when I am using activePresenter to edit software simulations and at no other time

I tried to upload the log but get a message - new users cannot upload so have pasted the log into the message for the session with the error

================================
2021-07-08 07:45:08: ActivePresenter 8.5.0 - 64-bit build. (Release Build: 2021.06.02) started
OS: Windows 10 (build 19042), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-UC427SF. Memory: 16,383 MB. Available: 12,731 MB. Memory Load: 22%
Disk Space: 39,980 MB (Free: 6,112 MB)
Project Location: C:\Users\test\Documents\ActivePresenter
2021-07-08 07:45:08: TempDir: C:\Users\test\AppData\Roaming\ActivePresenter\temp
2021-07-08 07:45:08: Direct3D rendering mode: hardware
2021-07-08 07:45:08: Direct3D device type: 1
2021-07-08 07:45:19: Failed to load icon: direction_right_16_d.png
2021-07-08 07:45:19: Failed to load icon: direction_left_16_d.png
2021-07-08 07:45:19: Failed to load icon: direction_left_16_d.png
2021-07-08 07:45:19: Failed to load icon: direction_right_16_d.png
2021-07-08 07:45:19: Failed to load icon: direction_left_16_d.png
2021-07-08 07:45:19: Failed to load icon: direction_right_16_d.png
2021-07-08 07:45:25: ---------------------LISTING WEBCAMS------------------------
2021-07-08 07:45:25: --------------------------------------------------------------
2021-07-08 07:45:25: ---------------------LISTING WEBCAMS------------------------
2021-07-08 07:45:25: --------------------------------------------------------------
2021-07-08 07:45:25: Failed to load icon: microphone_off_64_d.png
2021-07-08 07:45:29: Start capturing. Mode: Smart Capture. Method: 0. Capture Size: (1920, 1080)
2021-07-08 07:45:33: Waiting to start in 3484
2021-07-08 07:46:27: Video will be recorded to: C:\Users\test\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled7_tempdir\video_20210708_07-46-27.mkv
2021-07-08 07:46:27: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 07:46:27: SwitchCaptureMode: Time spend: 29 ms
2021-07-08 07:46:33: Stop video recording. Frames recorded: 113. Dropped: 0. Duration: 5422. Average FPS: 20.66
2021-07-08 07:46:33: Recorded video data size: 1309 KB
2021-07-08 07:46:33: AddVideo2Slide: Time spend: 30 ms
2021-07-08 07:46:33: SwitchCaptureMode: Time spend: 30 ms
2021-07-08 07:47:14: PrepareRibbonBar: 844ms
2021-07-08 07:50:07: RLMedia: No streams to mux were specified
2021-07-08 07:55:40: Render Project Size: 1920 x 1080
2021-07-08 07:55:40: Threads Used: 1 / 4, Memory Available: 9,490/16,383
2021-07-08 07:55:40: Preparing to play audio to: Speakers (High Definition Audio Device). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-08 07:55:40: Audio frames decoding started.
2021-07-08 07:55:40: Video frames decoding started.
2021-07-08 07:56:24: Render Project Size: 1920 x 1080
2021-07-08 07:56:24: Threads Used: 1 / 4, Memory Available: 9,301/16,383
2021-07-08 07:56:24: Preparing to play audio to: Speakers (High Definition Audio Device). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-08 07:56:24: Audio frames decoding started.
2021-07-08 07:56:24: Video frames decoding started.
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:40: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:40: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:40: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:40: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:40: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:40: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:40: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:40: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:40: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:40: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:40: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:40: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:41: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:41: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context

================================
2021-07-08 08:51:15: ActivePresenter 8.5.0 - 64-bit build. (Release Build: 2021.06.02) started
OS: Windows 10 (build 19042), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-UC427SF. Memory: 16,383 MB. Available: 13,565 MB. Memory Load: 17%
Disk Space: 39,980 MB (Free: 6,223 MB)
Project Location: C:\Users\test\Documents\ActivePresenter
2021-07-08 08:51:15: TempDir: C:\Users\test\AppData\Roaming\ActivePresenter\temp
2021-07-08 08:51:15: Direct3D rendering mode: hardware
2021-07-08 08:51:15: Direct3D device type: 1
2021-07-08 08:51:22: Failed to load icon: direction_right_16_d.png
2021-07-08 08:51:22: Failed to load icon: direction_left_16_d.png
2021-07-08 08:51:25: Failed to load icon: direction_left_16_d.png
2021-07-08 08:51:25: Failed to load icon: direction_right_16_d.png
2021-07-08 08:51:25: Failed to load icon: direction_left_16_d.png
2021-07-08 08:51:25: Failed to load icon: direction_right_16_d.png
2021-07-08 08:51:31: Opening project: C:\Users\test\AppData\Roaming\ActivePresenter\backup\3f28d91c-2d7a-4b1a-9c00-a0ef6d641e08.approj
2021-07-08 08:51:33: PrepareRibbonBar: 1766ms
2021-07-08 08:51:34: Failed to load icon: direction_left_16_d.png
2021-07-08 08:51:34: Failed to load icon: direction_right_16_d.png
2021-07-08 08:53:31: Render Project Size: 1920 x 1080
2021-07-08 08:53:31: Threads Used: 1 / 4, Memory Available: 12,503/16,383
2021-07-08 08:53:31: MF Version: 131184
2021-07-08 08:53:31: s16 sample format is not supported, fltp will be used
2021-07-08 08:53:32: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 08:53:32: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 08:55:15: RLMedia: 2 frames left in the queue on closing
2021-07-08 08:55:15: Exporting video completed in 103 seconds.
2021-07-08 08:58:22: Render Project Size: 1920 x 1080
2021-07-08 08:58:22: Threads Used: 1 / 4, Memory Available: 11,751/16,383
2021-07-08 08:58:22: s16 sample format is not supported, fltp will be used
2021-07-08 08:58:22: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 08:58:22: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 08:58:26: RLMedia: 2 frames left in the queue on closing
2021-07-08 08:59:11: Render Project Size: 1920 x 1080
2021-07-08 08:59:11: Threads Used: 1 / 4, Memory Available: 11,396/16,383
2021-07-08 08:59:11: s16 sample format is not supported, fltp will be used
2021-07-08 08:59:11: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 08:59:11: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 09:00:58: RLMedia: 2 frames left in the queue on closing
2021-07-08 09:00:58: Exporting video completed in 106 seconds.
2021-07-08 09:06:43: Render Project Size: 1920 x 1080
2021-07-08 09:06:43: Threads Used: 1 / 4, Memory Available: 10,601/16,383
2021-07-08 09:06:43: Preparing to play audio to: Speakers (High Definition Audio Device). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-08 09:06:43: Audio frames decoding started.
2021-07-08 09:06:43: Video frames decoding started.
2021-07-08 09:07:18: ActivePresenter 8.5.0 (Release Build: 2021.06.02) shut down

Hi Andy,

It seems the problem is related to graphics driver. Please make sure that the VMWare Tools is installed and the graphics driver on the virtual machine is up to date. If the problem persists, please try selecting the Use software rendering instead of GPU rendering option in ActivePresenter > Preferences > Miscellaneous, then restart the program.

Regards,