Quynh
Whilst I agree the error is from the VM software it only occurs when I am using activePresenter to edit software simulations and at no other time
I tried to upload the log but get a message - new users cannot upload so have pasted the log into the message for the session with the error
================================
2021-07-08 07:45:08: ActivePresenter 8.5.0 - 64-bit build. (Release Build: 2021.06.02) started
OS: Windows 10 (build 19042), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-UC427SF. Memory: 16,383 MB. Available: 12,731 MB. Memory Load: 22%
Disk Space: 39,980 MB (Free: 6,112 MB)
Project Location: C:\Users\test\Documents\ActivePresenter
2021-07-08 07:45:08: TempDir: C:\Users\test\AppData\Roaming\ActivePresenter\temp
2021-07-08 07:45:08: Direct3D rendering mode: hardware
2021-07-08 07:45:08: Direct3D device type: 1
2021-07-08 07:45:19: Failed to load icon: direction_right_16_d.png
2021-07-08 07:45:19: Failed to load icon: direction_left_16_d.png
2021-07-08 07:45:19: Failed to load icon: direction_left_16_d.png
2021-07-08 07:45:19: Failed to load icon: direction_right_16_d.png
2021-07-08 07:45:19: Failed to load icon: direction_left_16_d.png
2021-07-08 07:45:19: Failed to load icon: direction_right_16_d.png
2021-07-08 07:45:25: ---------------------LISTING WEBCAMS------------------------
2021-07-08 07:45:25: --------------------------------------------------------------
2021-07-08 07:45:25: ---------------------LISTING WEBCAMS------------------------
2021-07-08 07:45:25: --------------------------------------------------------------
2021-07-08 07:45:25: Failed to load icon: microphone_off_64_d.png
2021-07-08 07:45:29: Start capturing. Mode: Smart Capture. Method: 0. Capture Size: (1920, 1080)
2021-07-08 07:45:33: Waiting to start in 3484
2021-07-08 07:46:27: Video will be recorded to: C:\Users\test\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled7_tempdir\video_20210708_07-46-27.mkv
2021-07-08 07:46:27: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 07:46:27: SwitchCaptureMode: Time spend: 29 ms
2021-07-08 07:46:33: Stop video recording. Frames recorded: 113. Dropped: 0. Duration: 5422. Average FPS: 20.66
2021-07-08 07:46:33: Recorded video data size: 1309 KB
2021-07-08 07:46:33: AddVideo2Slide: Time spend: 30 ms
2021-07-08 07:46:33: SwitchCaptureMode: Time spend: 30 ms
2021-07-08 07:47:14: PrepareRibbonBar: 844ms
2021-07-08 07:50:07: RLMedia: No streams to mux were specified
2021-07-08 07:55:40: Render Project Size: 1920 x 1080
2021-07-08 07:55:40: Threads Used: 1 / 4, Memory Available: 9,490/16,383
2021-07-08 07:55:40: Preparing to play audio to: Speakers (High Definition Audio Device). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-08 07:55:40: Audio frames decoding started.
2021-07-08 07:55:40: Video frames decoding started.
2021-07-08 07:56:24: Render Project Size: 1920 x 1080
2021-07-08 07:56:24: Threads Used: 1 / 4, Memory Available: 9,301/16,383
2021-07-08 07:56:24: Preparing to play audio to: Speakers (High Definition Audio Device). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-08 07:56:24: Audio frames decoding started.
2021-07-08 07:56:24: Video frames decoding started.
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:39: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:39: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:40: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:40: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:40: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:40: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:40: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:40: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:40: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:40: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:40: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:40: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:40: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:40: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
2021-07-08 08:09:41: Direct2D failed with HRESULT 8007000e
2021-07-08 08:09:41: RLGraphicsRenderer::CreateContext(const wxWindowDC& dc): Failed to create graphics context
================================
2021-07-08 08:51:15: ActivePresenter 8.5.0 - 64-bit build. (Release Build: 2021.06.02) started
OS: Windows 10 (build 19042), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-UC427SF. Memory: 16,383 MB. Available: 13,565 MB. Memory Load: 17%
Disk Space: 39,980 MB (Free: 6,223 MB)
Project Location: C:\Users\test\Documents\ActivePresenter
2021-07-08 08:51:15: TempDir: C:\Users\test\AppData\Roaming\ActivePresenter\temp
2021-07-08 08:51:15: Direct3D rendering mode: hardware
2021-07-08 08:51:15: Direct3D device type: 1
2021-07-08 08:51:22: Failed to load icon: direction_right_16_d.png
2021-07-08 08:51:22: Failed to load icon: direction_left_16_d.png
2021-07-08 08:51:25: Failed to load icon: direction_left_16_d.png
2021-07-08 08:51:25: Failed to load icon: direction_right_16_d.png
2021-07-08 08:51:25: Failed to load icon: direction_left_16_d.png
2021-07-08 08:51:25: Failed to load icon: direction_right_16_d.png
2021-07-08 08:51:31: Opening project: C:\Users\test\AppData\Roaming\ActivePresenter\backup\3f28d91c-2d7a-4b1a-9c00-a0ef6d641e08.approj
2021-07-08 08:51:33: PrepareRibbonBar: 1766ms
2021-07-08 08:51:34: Failed to load icon: direction_left_16_d.png
2021-07-08 08:51:34: Failed to load icon: direction_right_16_d.png
2021-07-08 08:53:31: Render Project Size: 1920 x 1080
2021-07-08 08:53:31: Threads Used: 1 / 4, Memory Available: 12,503/16,383
2021-07-08 08:53:31: MF Version: 131184
2021-07-08 08:53:31: s16 sample format is not supported, fltp will be used
2021-07-08 08:53:32: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 08:53:32: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 08:55:15: RLMedia: 2 frames left in the queue on closing
2021-07-08 08:55:15: Exporting video completed in 103 seconds.
2021-07-08 08:58:22: Render Project Size: 1920 x 1080
2021-07-08 08:58:22: Threads Used: 1 / 4, Memory Available: 11,751/16,383
2021-07-08 08:58:22: s16 sample format is not supported, fltp will be used
2021-07-08 08:58:22: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 08:58:22: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 08:58:26: RLMedia: 2 frames left in the queue on closing
2021-07-08 08:59:11: Render Project Size: 1920 x 1080
2021-07-08 08:59:11: Threads Used: 1 / 4, Memory Available: 11,396/16,383
2021-07-08 08:59:11: s16 sample format is not supported, fltp will be used
2021-07-08 08:59:11: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 08:59:11: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-08 09:00:58: RLMedia: 2 frames left in the queue on closing
2021-07-08 09:00:58: Exporting video completed in 106 seconds.
2021-07-08 09:06:43: Render Project Size: 1920 x 1080
2021-07-08 09:06:43: Threads Used: 1 / 4, Memory Available: 10,601/16,383
2021-07-08 09:06:43: Preparing to play audio to: Speakers (High Definition Audio Device). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-08 09:06:43: Audio frames decoding started.
2021-07-08 09:06:43: Video frames decoding started.
2021-07-08 09:07:18: ActivePresenter 8.5.0 (Release Build: 2021.06.02) shut down