Video Source didnt save

[Hang (Hang Nguyen)]

Hi Jenny,

You can search for the cached recorded video file in:
C:\Users\Username\Documents\ActivePresenter\.ActivePresenterCachedProjects

Please kindly be noted that “.ActivePresenterCachedProjects” is a hidden folder so you might need to turn the “Show Hidden Files” option on to see it.
If there are video files here, you can copy them to another folder and open with ActivePresenter for editing. Otherwise, there is no way to recover your video.

Many users have encountered the same problem, you can refer to the following threads for more information:

Recovering recording after disk space issue

Hi Dangle, Thank you for your reply. I have checked (with “Show Hidden Files” turned on) and there is no “.ActivePresenterCachedProjects” folder at the location where you suggested. What else can I do? I am using ActivePresenter 7 by the way. Regards, Chi Wai

Storage disk issue

Hi, I was recording and my disk got full, so ActivePresenter crashed. I noticed that there is a tempdir that contains 2 wav files and 1 mkv file. Then i opened the cached folder and found the video i had recorded but while trying to open it via media player it opens without audio , and the audio file in this folder (WAV format) can not be opened or imported in project. I imported the video into new project and after 15 minutes of loading the video display as 1s duration (knowing that its actu…

Best regards,