Problem: Very poor quality of captured Screen Cast Video
ActivePresenter Version: v7.2.3
OS: Windows 10 (1709)
Notes:
Dear Support-Team, dear all,
I am using the free version of Active Presenter 7.2.3. When I capture the video in mp4-format (see screenshot for settings) the qualitity is extremely poor. This is particularly the case, if I do that with Powerpoint Presentations (instead of importing the slides), but also “Record Software Simulation” shows that same problem if I use the option “F9 - Full Motion Recording” and if the recording is longer than about 10 min.
Does anyone understand what the source of the probelm could be? Often the preview of the slide still looks fine after recording. But then, when I use the “Play” button within Active Presenter, the video looks very glitchy and afterwards the preview looks deranged too! And worst of all, the exportet video shows the same very poor quality!
Thanks for the screenshot.
However the log lines are for the session which you didn’t do any recording. The log lines should be related to the recording session.
That said, here are some suggestions:
Use Record Video when you need to record full motion video.
Try to change the quality in video settings to 90+ or so (avoid 100, see item 3. below as to why) and see if it helps.
If you need crystal clear quality, try to change the Video Codec to Flash Screen Video.
H.264 codec is suitable when you record motion pictures (or movies).
Flash Screen Video is more suitable when recording desktop applications.
My appologies for posting the wrong logfile. Somehow, I cannot relocate the log entry where the problem occured. (My focus is on capturing the presentation now - and you seem to have solved the problem! If I manage in the following days, I will try to produce a log of an instance where the problem occured.)
Initially, I had worked with video quality of 90% and a rate of 10 frames/s and had only increased it afte the issues with video quality. I had also used Record Video, but the problems had also occured there… ?!?
I always start ActivePresenter as Admin, because that was recommended by some Youtube videos. Is that really necessary?
Your suggestion to use Flash Screen Video seems to do the trick! I have recaptured the presentation with 10 frames/s and a quality setting of 90% and the video quality is very good!
Starting ActivePresenter as Admin is only needed when you want to record applications which also run with Admin previlege. That is because ActivePresenter won’t be able to record applications which have higher previlege, that’s the design of the operating system.
