Version 9.0.7 update Issues

Problem: I’ve been using the app for several years on a purchased licence, but I wanted the new features and upgraded which has no ground my productivity to a stop!

After I upgraded, the app is now saying I have the free version and I need to purchase the latest version, I already have.

I can no longer access may work as a result of this upgrade.

ActivePresenter version: 9.0.7

OS: Microsoft Win 10 Enterprise V21H2 OS Build 19044.2728


Hi Gerard,

Please check the reply in your email and let me know the result.

Best regards,

Hi Dao
No email or watching updates have arrived yet, I did receive the welcome message almost strait away when I registered this morning so I know my email address was entered correctly?

I see that you have replied to the email. Please let me know if there is any problem.