Update from 9.1.2 to 9.4.0

ActivePresenter Support Questions
1

Problem: Unable to Update within major version.

ActivePresenter version: 9.1.2

OS: Win 11

Notes: I have been using version 9.1.2 for a while without doing an update because it was stable for me and the incremental updates did not affect my workflow or products.

Today I noticed that 9.4.0 was released and decided to do the update. I thought I should be able to update within version 9 and was surprised to see a message stating I was running version 0 with an offer to upgrade to version 9. Is there a mistake here or is there something I am missing?

image
image506×133 4.24 KB

image
image527×408 12.8 KB

2

Hi Gregs,

Please send your product key to support@atomisystems.com so we can check, I guess there might be a data discrepancy regarding your license information.

Best Regards,

3

Hi Gregs,

We found the issue and it should be fixed now.

Please start ActivePresenter, deactivate the license, and activate again to solve the issue.

Best Regards,

1 Like
4

Perfect - Thank you!