Unable to save recorded session

General
1

Hello,

Ever since I updated the newer version I’m unable to save recording. Below is the error:

2026-10-02 21:11:29: Failed to close the screen recorder.
2026-10-02 21:11:29: Could not open recorded video: C:\Program Files\ATOMI\ActivePresenter.CachedProjects\Untitled_tempdir\video_20261002_19-19-52.mp4
2026-10-02 21:11:29: Failed to add the recorded video to the project.
2026-10-02 21:11:29: Failed to import the system-audio recording.
2026-10-02 21:11:30: Failed to close the screen recorder.

Can you help me fix.

-Arvind

2

Hi Arvind,

Thank you for reaching out, and sorry for the trouble you’re having.

Please try resetting ActivePresenter’s preferences:

  1. Open ActivePresenter and go to ActivePresenter > Preferences.
  2. Click Restore Defaults and confirm.
  3. Restart ActivePresenter and try to record again.

If the error still appears, please send us the ActivePresenter log file so we can investigate further: go to Preferences > Miscellaneous, click the View Log button, and send the ActivePresenter.log file to support@atomisystems.com.

Thank you for your cooperation. We look forward to hearing from you.

Best regards,

Thanh

3

Hi Arvind,

Thank you for your patience.

We have checked your log file. The error may be caused by the long recording time. We will work on a fix in the next version.

In the meantime, please keep each recording under 1 hour.

Sorry for the inconvenience.

Best regards,

Thanh