ActivePresenter Saola Animate Pricing Download

Unable to record a video of webcam due to error

Problem:

Unable to record a video of webcam. I have attached a screenshot of the error I get on creating webcam video. I uninstalled older version and reinstalled latest to see if is resolved. But still there is an error. Pls suggest
Thanks

ActivePresenter version: v8.5

OS: Windows 10 Pro

Notes:

Hi,

Could you please share the log of ActivePresenter so we can check?
To view the log:

  • In Start Page, click Preferences (the Gear icon)
  • Select Miscellaneous.
  • Click View Log.

Regards,

================================
2021-07-19 14:39:57: ActivePresenter 8.5.0 - 64-bit build. (Release Build: 2021.06.02) started
OS: Windows 10 (build 19042), 64-bit edition
CPU Count: 8
Hostname: DESKTOP-JNQR1C6. Memory: 16,083 MB. Available: 11,758 MB. Memory Load: 26%
Disk Space: 242,934 MB (Free: 74,109 MB)
Project Location: C:\Users\komal\OneDrive\Documents\ActivePresenter
2021-07-19 14:39:57: TempDir: C:\Users\komal\AppData\Roaming\ActivePresenter\temp
2021-07-19 14:39:57: Direct3D rendering mode: hardware
2021-07-19 14:39:57: Direct3D device type: 1
2021-07-19 14:40:02: ---------------------LISTING WEBCAMS------------------------
2021-07-19 14:40:02: 1. USB Video Device - \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 14:40:02: --------------------------------------------------------------
2021-07-19 14:40:02: ---------------------LISTING WEBCAMS------------------------
2021-07-19 14:40:02: 1. USB Video Device - \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 14:40:02: --------------------------------------------------------------
2021-07-19 14:40:03: flt sample format is not supported, s16 will be used
2021-07-19 14:40:03: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 14:40:03: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 14:40:03: flt sample format is not supported, s16 will be used
2021-07-19 14:40:03: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 14:40:03: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 14:40:04: Opening webcam: \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 14:40:04: RLWebcamImpl: Finding formats for pixel format -1
2021-07-19 14:40:04: RLWebcamImpl: Pixel format -1 is not supported
2021-07-19 14:40:04: RLWebcamImpl: Pixel format 25 is used
2021-07-19 14:40:04: RLWebcamImpl: Finding formats for resolution 640x430
2021-07-19 14:40:04: RLWebcamImpl: Resolution 640x430 is not supported
2021-07-19 14:40:04: RLWebcamImpl: Resolution 1280x720 is used
2021-07-19 14:40:04: RLWebcamImpl: Finding formats for frame rate 30/1
2021-07-19 14:40:11: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 1080)
2021-07-19 14:40:11: Video Codec: h264_mf. Expecting FPS: 30.00
2021-07-19 14:40:11: Opening webcam: \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 14:40:11: RLWebcamImpl: Finding formats for pixel format 25
2021-07-19 14:40:11: RLWebcamImpl: Finding formats for resolution 1280x720
2021-07-19 14:40:11: RLWebcamImpl: Finding formats for frame rate 30/1
2021-07-19 14:40:13: Video will be recorded to: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\webcam_20210719_14-40-13.mkv
2021-07-19 14:40:13: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 14:40:13: Video will be recorded to: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\video_20210719_14-40-13.mkv
2021-07-19 14:40:13: bgr24 pixel format is not supported, nv12 will be used
2021-07-19 14:40:13: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 14:40:13: flt sample format is not supported, s16 will be used
2021-07-19 14:40:13: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 14:40:13: Audio will be recorded to: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\audio_20210719_14-40-13.wav
2021-07-19 14:40:13: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 14:40:16: Waiting to start in 3175
2021-07-19 14:40:25: IMF2DBuffer2 interface is used for encoding
2021-07-19 14:40:25: IMF2DBuffer2 interface is used for previewing
2021-07-19 14:40:40: PrepareRibbonBar: 1096ms
2021-07-19 14:40:37: Stop video recording. Frames recorded: 606. Dropped: 0. Duration: 20669. Average FPS: 29.27
2021-07-19 14:40:37: Stop webcam recording. Frames recorded: 335. Dropped: 0. Duration: 11695. Average FPS: 28.56
2021-07-19 14:40:38: Recorded video data size: 5953 KB
2021-07-19 14:40:38: AddVideo2Slide: Time spend: 130 ms
2021-07-19 14:40:38: Recorded video data size: 21330 KB
2021-07-19 14:40:38: AddWebCamVideo2Slide: Time spend: 243 ms
2021-07-19 14:40:38: ProcessRecordedAudio: duration (ms) 21009.063000
2021-07-19 14:40:45: RLMedia: No streams to mux were specified
2021-07-19 14:40:45: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 14:40:53: ---------------------LISTING WEBCAMS------------------------
2021-07-19 14:40:53: 1. USB Video Device - \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 14:40:53: --------------------------------------------------------------
2021-07-19 14:40:53: Opening webcam: \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 14:40:53: RLWebcamImpl: Finding formats for pixel format -1
2021-07-19 14:40:53: RLWebcamImpl: Pixel format -1 is not supported
2021-07-19 14:40:53: RLWebcamImpl: Pixel format 25 is used
2021-07-19 14:40:53: RLWebcamImpl: Finding formats for resolution 640x430
2021-07-19 14:40:53: RLWebcamImpl: Resolution 640x430 is not supported
2021-07-19 14:40:53: RLWebcamImpl: Resolution 1280x720 is used
2021-07-19 14:40:53: RLWebcamImpl: Finding formats for frame rate 30/1
2021-07-19 14:41:08: Opening webcam: \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 14:41:08: RLWebcamImpl: Finding formats for pixel format 25
2021-07-19 14:41:08: RLWebcamImpl: Finding formats for resolution 1280x720
2021-07-19 14:41:08: RLWebcamImpl: Finding formats for frame rate 30/1
2021-07-19 14:41:10: Video will be recorded to: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\webcam_20210719_14-41-10.mkv
2021-07-19 14:41:10: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 14:41:10: flt sample format is not supported, s16 will be used
2021-07-19 14:41:10: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 14:41:10: Audio will be recorded to: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\audio_20210719_14-41-10.wav
2021-07-19 14:41:10: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 14:41:23: Stop webcam recording. Frames recorded: 0. Dropped: 0. Duration: 0. Average FPS: 0.00
2021-07-19 14:41:23: RLMedia: Duplicate element
2021-07-19 14:41:23: RLMedia: Read error at pos. 187 (0xbb)
2021-07-19 14:41:23: RLMedia: Duplicate element
2021-07-19 14:41:23: RLMedia: Duplicate element
2021-07-19 14:41:23: RLMedia: Duplicate element
2021-07-19 14:41:23: RLMedia: Duplicate element
2021-07-19 14:41:23: RLMedia: Duplicate element
2021-07-19 14:41:23: Warning: Could not open recorded webcam video: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\webcam_20210719_14-41-10.mkv
2021-07-19 14:41:23: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 14:55:47: ActivePresenter 8.5.0 (Release Build: 2021.06.02) shut down

================================
2021-07-19 14:59:57: ActivePresenter 8.5.0 - 64-bit build. (Release Build: 2021.06.02) started
OS: Windows 10 (build 19042), 64-bit edition
CPU Count: 8
Hostname: DESKTOP-JNQR1C6. Memory: 16,083 MB. Available: 11,395 MB. Memory Load: 29%
Disk Space: 242,934 MB (Free: 73,894 MB)
Project Location: C:\Users\komal\OneDrive\Documents\ActivePresenter
2021-07-19 14:59:57: TempDir: C:\Users\komal\AppData\Roaming\ActivePresenter\temp
2021-07-19 14:59:57: Direct3D rendering mode: hardware
2021-07-19 14:59:57: Direct3D device type: 1
2021-07-19 15:00:02: ---------------------LISTING WEBCAMS------------------------
2021-07-19 15:00:02: 1. USB Video Device - \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 15:00:02: --------------------------------------------------------------
2021-07-19 15:00:02: ---------------------LISTING WEBCAMS------------------------
2021-07-19 15:00:02: 1. USB Video Device - \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 15:00:02: --------------------------------------------------------------
2021-07-19 15:00:03: flt sample format is not supported, s16 will be used
2021-07-19 15:00:03: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:00:03: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:00:03: flt sample format is not supported, s16 will be used
2021-07-19 15:00:03: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:00:03: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:00:04: Opening webcam: \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 15:00:04: RLWebcamImpl: Finding formats for pixel format -1
2021-07-19 15:00:04: RLWebcamImpl: Pixel format -1 is not supported
2021-07-19 15:00:04: RLWebcamImpl: Pixel format 25 is used
2021-07-19 15:00:04: RLWebcamImpl: Finding formats for resolution 640x430
2021-07-19 15:00:04: RLWebcamImpl: Resolution 640x430 is not supported
2021-07-19 15:00:04: RLWebcamImpl: Resolution 1280x720 is used
2021-07-19 15:00:04: RLWebcamImpl: Finding formats for frame rate 30/1
2021-07-19 15:00:11: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 1080)
2021-07-19 15:00:11: Video Codec: h264_mf. Expecting FPS: 30.00
2021-07-19 15:00:12: Opening webcam: \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 15:00:12: RLWebcamImpl: Finding formats for pixel format 25
2021-07-19 15:00:12: RLWebcamImpl: Finding formats for resolution 1280x720
2021-07-19 15:00:12: RLWebcamImpl: Finding formats for frame rate 30/1
2021-07-19 15:00:14: Video will be recorded to: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\webcam_20210719_15-00-14.mkv
2021-07-19 15:00:14: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:00:14: Video will be recorded to: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\video_20210719_15-00-14.mkv
2021-07-19 15:00:14: bgr24 pixel format is not supported, nv12 will be used
2021-07-19 15:00:14: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:00:14: flt sample format is not supported, s16 will be used
2021-07-19 15:00:14: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:00:14: Audio will be recorded to: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\audio_20210719_15-00-14.wav
2021-07-19 15:00:14: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:00:17: Waiting to start in 3194
2021-07-19 15:00:29: PrepareRibbonBar: 1146ms
2021-07-19 15:00:28: Stop video recording. Frames recorded: 224. Dropped: 0. Duration: 7440. Average FPS: 29.97
2021-07-19 15:00:28: Stop webcam recording. Frames recorded: 0. Dropped: 0. Duration: 0. Average FPS: 0.00
2021-07-19 15:00:28: Recorded video data size: 2284 KB
2021-07-19 15:00:28: AddVideo2Slide: Time spend: 71 ms
2021-07-19 15:00:28: RLMedia: Duplicate element
2021-07-19 15:00:28: RLMedia: Read error at pos. 187 (0xbb)
2021-07-19 15:00:28: RLMedia: Duplicate element
2021-07-19 15:00:28: RLMedia: Duplicate element
2021-07-19 15:00:28: RLMedia: Duplicate element
2021-07-19 15:00:28: RLMedia: Duplicate element
2021-07-19 15:00:28: RLMedia: Duplicate element
2021-07-19 15:00:28: Warning: Could not open recorded webcam video: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\webcam_20210719_15-00-14.mkv
2021-07-19 15:00:28: ProcessRecordedAudio: duration (ms) 10397.333000
2021-07-19 15:00:47: RLMedia: No streams to mux were specified
2021-07-19 15:00:47: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:00:52: Render Project Size: 1920 x 1080
2021-07-19 15:00:52: Threads Used: 4 / 8, Memory Available: 11,641/16,083
2021-07-19 15:00:52: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:00:52: Video frames decoding started.
2021-07-19 15:00:52: Audio frames decoding started.
2021-07-19 15:00:56: e706810d-4a03-440e-9964-da2b96a2fb82: Seek after: 110.000000
2021-07-19 15:00:58: ActivePresenter 8.5.0 (Release Build: 2021.06.02) shut down

================================
2021-07-19 15:02:40: ActivePresenter 8.5.0 - 64-bit build. (Release Build: 2021.06.02) started
OS: Windows 10 (build 19042), 64-bit edition
CPU Count: 8
Hostname: DESKTOP-JNQR1C6. Memory: 16,083 MB. Available: 12,208 MB. Memory Load: 24%
Disk Space: 242,934 MB (Free: 73,918 MB)
Project Location: C:\Users\komal\OneDrive\Documents\ActivePresenter
2021-07-19 15:02:40: TempDir: C:\Users\komal\AppData\Roaming\ActivePresenter\temp
2021-07-19 15:02:40: Direct3D rendering mode: hardware
2021-07-19 15:02:40: Direct3D device type: 1
2021-07-19 15:02:51: ---------------------LISTING WEBCAMS------------------------
2021-07-19 15:02:51: 1. USB Video Device - \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 15:02:51: --------------------------------------------------------------
2021-07-19 15:02:51: ---------------------LISTING WEBCAMS------------------------
2021-07-19 15:02:51: 1. USB Video Device - \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 15:02:51: --------------------------------------------------------------
2021-07-19 15:02:52: flt sample format is not supported, s16 will be used
2021-07-19 15:02:52: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:02:52: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:02:52: flt sample format is not supported, s16 will be used
2021-07-19 15:02:52: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:02:52: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:02:52: Opening webcam: \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 15:02:52: RLWebcamImpl: Finding formats for pixel format -1
2021-07-19 15:02:52: RLWebcamImpl: Pixel format -1 is not supported
2021-07-19 15:02:52: RLWebcamImpl: Pixel format 25 is used
2021-07-19 15:02:52: RLWebcamImpl: Finding formats for resolution 640x430
2021-07-19 15:02:52: RLWebcamImpl: Resolution 640x430 is not supported
2021-07-19 15:02:52: RLWebcamImpl: Resolution 1280x720 is used
2021-07-19 15:02:52: RLWebcamImpl: Finding formats for frame rate 30/1
2021-07-19 15:03:00: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 1080)
2021-07-19 15:03:00: Video Codec: h264_mf. Expecting FPS: 30.00
2021-07-19 15:03:00: Opening webcam: \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 15:03:00: RLWebcamImpl: Finding formats for pixel format 25
2021-07-19 15:03:00: RLWebcamImpl: Finding formats for resolution 1280x720
2021-07-19 15:03:00: RLWebcamImpl: Finding formats for frame rate 30/1
2021-07-19 15:03:02: Video will be recorded to: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\webcam_20210719_15-03-02.mkv
2021-07-19 15:03:02: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:03:02: Video will be recorded to: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\video_20210719_15-03-02.mkv
2021-07-19 15:03:02: bgr24 pixel format is not supported, nv12 will be used
2021-07-19 15:03:02: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:03:03: flt sample format is not supported, s16 will be used
2021-07-19 15:03:03: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:03:03: Audio will be recorded to: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\audio_20210719_15-03-02.wav
2021-07-19 15:03:03: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:03:06: Waiting to start in 3175
2021-07-19 15:03:20: PrepareRibbonBar: 1184ms
2021-07-19 15:03:18: Stop video recording. Frames recorded: 327. Dropped: 0. Duration: 10942. Average FPS: 29.79
2021-07-19 15:03:18: Stop webcam recording. Frames recorded: 0. Dropped: 0. Duration: 0. Average FPS: 0.00
2021-07-19 15:03:18: Recorded video data size: 3269 KB
2021-07-19 15:03:18: AddVideo2Slide: Time spend: 106 ms
2021-07-19 15:03:18: RLMedia: Duplicate element
2021-07-19 15:03:18: RLMedia: Read error at pos. 187 (0xbb)
2021-07-19 15:03:18: RLMedia: Duplicate element
2021-07-19 15:03:18: RLMedia: Duplicate element
2021-07-19 15:03:18: RLMedia: Duplicate element
2021-07-19 15:03:18: RLMedia: Duplicate element
2021-07-19 15:03:18: RLMedia: Duplicate element
2021-07-19 15:03:18: Warning: Could not open recorded webcam video: C:\Users\komal\OneDrive\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled4_tempdir\webcam_20210719_15-03-02.mkv
2021-07-19 15:03:18: ProcessRecordedAudio: duration (ms) 12183.167000
2021-07-19 15:03:32: RLMedia: No streams to mux were specified
2021-07-19 15:03:32: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:03:44: Render Project Size: 1920 x 1080
2021-07-19 15:03:44: Threads Used: 4 / 8, Memory Available: 11,720/16,083
2021-07-19 15:03:44: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:03:44: Audio frames decoding started.
2021-07-19 15:03:44: Video frames decoding started.
2021-07-19 15:03:49: f4ccfbe1-2da6-4b39-8098-dd400f361c8e: Seek after: 267.000000
2021-07-19 15:14:53: ---------------------LISTING WEBCAMS------------------------
2021-07-19 15:14:53: 1. USB Video Device - \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 15:14:53: --------------------------------------------------------------
2021-07-19 15:14:54: flt sample format is not supported, s16 will be used
2021-07-19 15:14:54: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:14:54: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:14:54: flt sample format is not supported, s16 will be used
2021-07-19 15:14:54: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:14:54: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:14:54: Opening webcam: \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 15:14:54: RLWebcamImpl: Finding formats for pixel format 25
2021-07-19 15:14:54: RLWebcamImpl: Finding formats for resolution 1280x720
2021-07-19 15:14:54: RLWebcamImpl: Finding formats for frame rate 30/1
2021-07-19 15:15:10: IMF2DBuffer2 interface is used for previewing
2021-07-19 15:28:15: ---------------------LISTING WEBCAMS------------------------
2021-07-19 15:28:15: 1. USB Video Device - \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 15:28:15: --------------------------------------------------------------
2021-07-19 15:28:15: flt sample format is not supported, s16 will be used
2021-07-19 15:28:15: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:28:15: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:28:16: flt sample format is not supported, s16 will be used
2021-07-19 15:28:16: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:28:16: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:28:16: Opening webcam: \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 15:28:16: RLWebcamImpl: Finding formats for pixel format 25
2021-07-19 15:28:16: RLWebcamImpl: Finding formats for resolution 1280x720
2021-07-19 15:28:16: RLWebcamImpl: Finding formats for frame rate 30/1
2021-07-19 15:28:27: Failed to load icon: microphone_off_64_d.png
2021-07-19 15:28:30: flt sample format is not supported, s16 will be used
2021-07-19 15:28:30: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:28:30: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:28:31: flt sample format is not supported, s16 will be used
2021-07-19 15:28:31: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:28:31: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:28:31: IMF2DBuffer2 interface is used for previewing
2021-07-19 15:28:39: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 1080)
2021-07-19 15:28:39: Video Codec: h264_mf. Expecting FPS: 30.00
2021-07-19 15:28:40: Opening webcam: \?\usb#vid_0bda&pid_58e6&mi_00#7&d44365&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2021-07-19 15:28:40: RLWebcamImpl: Finding formats for pixel format 25
2021-07-19 15:28:40: RLWebcamImpl: Finding formats for resolution 1280x720
2021-07-19 15:28:40: RLWebcamImpl: Finding formats for frame rate 30/1
2021-07-19 15:28:42: Video will be recorded to: C:\Users\komal\AppData\Roaming\ActivePresenter\temp\rl_20210719_152839_0j87hk344o_tempdir\webcam_20210719_15-28-42.mkv
2021-07-19 15:28:42: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:28:42: Video will be recorded to: C:\Users\komal\AppData\Roaming\ActivePresenter\temp\rl_20210719_152839_0j87hk344o_tempdir\video_20210719_15-28-42.mkv
2021-07-19 15:28:42: bgr24 pixel format is not supported, nv12 will be used
2021-07-19 15:28:42: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:28:42: flt sample format is not supported, s16 will be used
2021-07-19 15:28:42: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:28:42: Audio will be recorded to: C:\Users\komal\AppData\Roaming\ActivePresenter\temp\rl_20210719_152839_0j87hk344o_tempdir\audio_20210719_15-28-42.wav
2021-07-19 15:28:42: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:28:45: Waiting to start in 3199
2021-07-19 15:28:55: Stop video recording. Frames recorded: 114. Dropped: 0. Duration: 4010. Average FPS: 28.18
2021-07-19 15:28:55: Stop webcam recording. Frames recorded: 0. Dropped: 0. Duration: 0. Average FPS: 0.00
2021-07-19 15:28:55: Recorded video data size: 432 KB
2021-07-19 15:28:55: AddVideo2Slide: Time spend: 26 ms
2021-07-19 15:28:55: RLMedia: Duplicate element
2021-07-19 15:28:55: RLMedia: Read error at pos. 187 (0xbb)
2021-07-19 15:28:55: RLMedia: Duplicate element
2021-07-19 15:28:55: RLMedia: Duplicate element
2021-07-19 15:28:55: RLMedia: Duplicate element
2021-07-19 15:28:55: RLMedia: Duplicate element
2021-07-19 15:28:55: RLMedia: Duplicate element
2021-07-19 15:28:55: Warning: Could not open recorded webcam video: C:\Users\komal\AppData\Roaming\ActivePresenter\temp\rl_20210719_152839_0j87hk344o_tempdir\webcam_20210719_15-28-42.mkv
2021-07-19 15:28:55: ProcessRecordedAudio: duration (ms) 9771.958000
2021-07-19 15:28:56: RLMedia: No streams to mux were specified
2021-07-19 15:28:56: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-07-19 15:29:05: Render Project Size: 1920 x 1080
2021-07-19 15:29:05: Threads Used: 4 / 8, Memory Available: 9,838/16,083
2021-07-19 15:29:05: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:29:05: Audio frames decoding started.
2021-07-19 15:29:05: Video frames decoding started.
2021-07-19 15:29:12: Render Project Size: 1920 x 1080
2021-07-19 15:29:12: Threads Used: 4 / 8, Memory Available: 9,668/16,083
2021-07-19 15:29:12: Preparing to play audio to: Speaker/Headphone (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-07-19 15:29:12: Audio frames decoding started.
2021-07-19 15:29:12: Video frames decoding started.

Hi Komal,

Can you please let us know:

  • Does the webcam preview window work?
  • The model (name) of your webcam?

Please also try updating the driver of webcam to see if it helps.

Regards,

the preview of camera is working but its slow to show
webcam is inbuilt in laptop. i see these two names in Device Manager in Control Panel window - pls see attached file.
I tried to update these camera drivers - its saying the best one is already installed, no updates available also

Thanks much

Thanks for your information.

According to the log, ActivePresenter could not detect these two cameras. The common reason for this issue is their drivers use the old Windows API (DirectShow) while ActivePresenter uses the new one.
Unfortunately, there is no quick solution for this problem at this time. If you don’t need to use the features in version 8, you can consider installing version 7 which uses the old API (https://cdn.atomisystems.com/apdownloads/ActivePresenter_v7.6.0_setup.exe) to see if it works.

Regards,