SSL Error when using Microsoft Azure Voice

Sam_Fisher · December 16, 2021, 7:21am

Problem: We are getting the SSL Error “WINHTTP_CALLBACK_STATUS_FLAG_SECURITY_CHANNEL_ERROR” when using Microsoft Azure Voice. We have installed the Windows update (kb3140245) and registry settings is proper as per the update but still receive the error. We have checked internet connectivity is fine.

ActivePresenter version: ActivePresenter Standard Edition
Version 8.5.4 - 64-bit build. (Released: 2021.11.18)

OS: Windows 7 Professional, SP1, Version 6.1

Notes:

namnt · December 21, 2021, 9:07am

Hi,

We’ve investigated the issue and found that the problem comes from Azure TTS server. It doesn’t support TLS 1.2 in Windows 7.

You can see the details of Azure speech server here:
https://www.ssllabs.com/ssltest/analyze.html?d=westus.tts.speech.microsoft.com

And TLS Cipher Suites in Windows 7:

Please consider upgrade your system to Windows 10/11 version.

Regards,