Software hanging on macbook pro with large number of objects

ActivePresenter Support Questions
1

Problem: I am trying to use ActivePresenter 9.1.5 on a macbook pro (M3 max and 36gb ram) and the program keeps hanging on slides with large numbers of objects/interactions, I have 4 slides in the project I’m working on, 2 slides have fewer than 20 objects and these have no issues, 1 slide had approx 150 objects and this works but is a little slow, and 1 slide with over 450 objects and this just hangs for 10-20 seconds on the coloured wheel when I try to do anything on the slide, even change tab in the properties window.

ActivePresenter version: 9.1.5

OS: macOS 15.0.1

Notes: project works fine on a windows machine.

2

Good morning @scottjones05,

Since your slides include many objects, please send your project with its external data folder (if any) to our support email address (support@atomisystems.com). We’ll investigate it particularly and let you know.

BR,
Thuy

3

Thank you for your response. I have emailed an example to demonstrate the problem to your support email address.

The attached file is 18Mb so if it doesn’t reach you for any reason please let me know I will upload to google drive and provide a link.

4

Hi @scottjones05,

We received your email. Our team will check the project and get back to you asap.

Merry Christmas :evergreen_tree: :evergreen_tree: :evergreen_tree:
BR,
Thuy

5

Good morning @scottjones05,

For your information, we are working to support that macOS version in the next software update.
We’ll inform you when the next update is available.

BR,

1 Like
6

I’ve sent you the test version of ActivePresenter via email, @scottjones05
Please check this issue with that software version. And let us know if there are any other issues.

BR,

7

I’ve received the test version and it appears to work perfectly.

Thanks for the quick response and fix, most appreciated.

Can I continue to use the ‘test’ version you emailed or should I download the official version when when it is available?

8

Glad to know your testing result.
Please wait for the official version to ensure quality for you.
We’ll notify you once the next update is released.

BR,

1 Like
9

Hi @scottjones05,

The latest version ActivePresenter 9.2.0 is available.
Please experience the latest official ActivePresenter version, it now supports your macOS version.

BR,

1 Like