Scrolling between slides

JuanD18 · February 12, 2020, 3:58pm

Problem: When I click in the scroll in the Sliders section, the scroll is less smooth and it moves weird (this not happens in AP 7).

ActivePresenter Version: 8.0.0

OS: Windows 8

phuongdv · February 13, 2020, 1:54am

Hi,

Can you please provide a short video for the issue so we can understand the problem exactly?

Regards,

JuanD18 · February 13, 2020, 5:31pm

phuongdv · February 14, 2020, 1:50am

Thanks for the video.
We will check and fix this problem soon.

Regards,

k.struna · March 17, 2021, 8:06am

Hi, I have an issue in the slides window too. The content is shredded into horizontal bars during scrolling. Check the pic

phuongdv · March 17, 2021, 9:45am

Hi Karel,

Can you please tell does this issue happen with every project or just a specific one? If it happens with only one project, please share it so we can check. You can email it to support@atomisystems.com

Regards,

k.struna · March 17, 2021, 10:00am

there is a small progress. After uninstalling the app and fresh install, I have a solid blue instead of horizontal bars.
I have noticed, that the right window (sound library) behaves the same.

All projects are acting like this. My company colleagues dont have this issue. We have tested 3 instances of AP.

phuongdv · March 17, 2021, 10:17am

Thanks for your information.

Have you updated to the latest version of ActivePresenter (v8.3.2)? Can you please try turning ON/OFF the option at ActivePresenter > Preferences > Miscellaneous > Use software rendering instead of GPU rendering, then restart the program to see if it helps?

Regards,

k.struna · March 17, 2021, 10:22am

I tried to install the version 7.5.15. It works without this issue. Then I upgraded the app via the internal upgrade feature… the issue reappears, now with different effects in the windows during scrolling. The switch to software rendering didnt help either.

phuongdv · March 18, 2021, 2:37am

Can you please share the log of ActivePresenter so we can analyze further? To view the log, click ActivePresenter > Preferences > Miscellaneous > View Log.

Regards,

k.struna · March 19, 2021, 9:24am

Here is the log from the application.
https://neopostgroup-my.sharepoint.com/:t:/g/personal/k_struna_quadient_com/EbSjhQ9g0SRHmKvu1mxAuNQBrOyTOb_t_t3rlWFnlisJiQ?e=g6k6xv

There is a small progress (by some miracle) and the view is shredded only during the continuous scrolling. It is ok now when I move the mousewheel only by one or two dents. I am ok with this current situation.
Cheers,
Karel

phuongdv · March 19, 2021, 10:00am

Thanks for your information.
Unfortunately, we could not find out any reason from the log.
Can you please try uninstalling the graphics driver then installing it again to see if the problem still persists?

Regards,

k.struna · March 19, 2021, 10:30am

I am sorry, I cannot due to the company policy.