Screen recording getting greyed out in Active presenter 9

Until i move the cursor on to the recording screen the quality of recording is OK, however once cursor comes on to the recording area, the whole screen is getting white shade all over the place. this was not the case with older version. any method to fix this problem? here is the sample video recording where i faced the issue: November 18, 2022 | S&P 500 (ES) futures, Weekly market update & Projections! - YouTube

Hi,

To further analyze your issue, please send us the log file of ActivePresenter so we can take a look at it. (click ActivePresenter button > Preferences > Miscellaneous > View Log)
You can refer to this video to see the detailed steps:

Regards,
Quỳnh Anh

Hi , Thank you for prompt reply. PFA the log. :

================================
2022-11-25 13:33:27: ActivePresenter 9.0.3 - 64-bit build. (Release Build: 2022.10.28) started
OS: Windows 10 (build 19044), 64-bit edition
CPU Count: 8
Hostname: RSA24548. Memory: 16,255 MB. Available: 6,782 MB. Memory Load: 58%
Disk Space: 486,972 MB (Free: 102,383 MB)
Project Location: C:\Users\putta\Documents\ActivePresenter
2022-11-25 13:33:27: TempDir: C:\Users\putta\AppData\Roaming\ActivePresenter\temp
2022-11-25 13:33:27: -----------------LISTING GRAPHICS DEVICES---------------------
2022-11-25 13:33:27: DXGIAdapter: Intel(R) UHD Graphics 620 (0-106670)
2022-11-25 13:33:27: DXGIAdapter: Intel(R) UHD Graphics 620 (0-367079)
2022-11-25 13:33:27: DXGIAdapter: Microsoft Basic Render Driver (0-108000)
2022-11-25 13:33:27: DXGIAdapter Intel(R) UHD Graphics 620 (0-106670) is used.
2022-11-25 13:33:27: --------------------------------------------------------------
2022-11-25 13:33:28: ---------------------LISTING AUDIO DEVICES------------------------
2022-11-25 13:33:28: Speakers (Jabra Speak 710) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: true, ID: {0.0.0.00000000}.{0a4f3f45-a5b5-4229-a8d3-f1659fa57f61})
2022-11-25 13:33:28: DELL U2419H (Intel(R) Display Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{375d01f0-763e-40c0-8fa8-5f84cee56236})
2022-11-25 13:33:28: Speakers / Headphones (Realtek Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{a3b89a6f-03b9-41d9-b228-0b6c921e70cf})
2022-11-25 13:33:28: Microphone (Jabra Speak 710) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 16000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{50013a64-dd81-4dc7-896f-816cbacb4590})
2022-11-25 13:33:28: Microphone Array (Realtek Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{9090e9c2-1a3f-456c-9f42-b4e555d83498})
2022-11-25 13:33:28: Microphone (AT2020 USB ) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{a7c79159-21d6-464a-a3e1-b9e31bdabb1f})
2022-11-25 13:33:28: Microphone (2- USB 2.0 Camera) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{d6cc7331-5164-45c6-9de3-1967f1f9e74c})
2022-11-25 13:33:28: --------------------------------------------------------------
2022-11-25 13:33:29: ---------------------LISTING WEBCAMS------------------------
2022-11-25 13:33:29: 1. Integrated Webcam - \?\usb#vid_0c45&pid_6715&mi_00#6&2a4b3906&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-11-25 13:33:29: 2. USB 2.0 Camera - \?\usb#vid_0c45&pid_6366&mi_00#7&183af011&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-11-25 13:33:29: --------------------------------------------------------------
2022-11-25 13:33:32: PrepareRibbonBar: 1843ms
2022-11-25 13:33:42: Opening project: C:\Users\putta\Videos\Default_proj.approj
2022-11-25 13:33:52: MKAudioRecorder::Open: Device: {0.0.1.00000000}.{a7c79159-21d6-464a-a3e1-b9e31bdabb1f}, File: C:\Users\putta\AppData\Roaming\ActivePresenter\temp\rl_20221125_133352_2sg1eobe6u.wav, Params: codec: 0, format: Sample Format 5, channel: 2, frame_size: 0, rate: 48000.000000, bit_rate: 0, quality: 0
2022-11-25 13:33:52: Probing to record audio from: Microphone (AT2020 USB ). Channel: 2. Sample rate: 48000. Pa Sample Format: 1
2022-11-25 13:33:52: Failed to open audio stream. Error: Invalid number of channels.
2022-11-25 13:33:52: Probing to record audio from: Microphone (AT2020 USB ). Channel: 1. Sample rate: 48000. Pa Sample Format: 8
2022-11-25 13:33:52: Open audio device successes!
2022-11-25 13:33:52: flt sample format is not supported, s16 will be used
2022-11-25 13:33:52: MKMFWebcamImpl: Could not init COM: 80010106
2022-11-25 13:33:52: MKWebcamRecorder::Open: Engine:0, File: , Params: codec: 10001, format: NV12, width: 300, height: 200, color_range: 8, rate: 30.000000, bit_rate: 0, quality: 90
2022-11-25 13:33:53: Webcam Formats: NV12 : 1280x720 : 30/1, NV12 : 1280x720 : 25/1, NV12 : 1280x720 : 20/1, NV12 : 1280x720 : 15/1, NV12 : 1280x720 : 10/1, NV12 : 1280x720 : 5/1, NV12 : 3264x2448 : 20/1, NV12 : 3264x2448 : 15/1, NV12 : 3264x2448 : 10/1, NV12 : 3264x2448 : 5/1, NV12 : 2592x1944 : 20/1, NV12 : 2592x1944 : 15/1, NV12 : 2592x1944 : 10/1, NV12 : 2592x1944 : 5/1, NV12 : 2560x1440 : 30/1, NV12 : 2560x1440 : 25/1, NV12 : 2560x1440 : 20/1, NV12 : 2560x1440 : 15/1, NV12 : 2560x1440 : 10/1, NV12 : 2560x1440 : 5/1, NV12 : 2048x1536 : 20/1, NV12 : 2048x1536 : 15/1, NV12 : 2048x1536 : 10/1, NV12 : 2048x1536 : 5/1, NV12 : 1920x1080 : 30/1, NV12 : 1920x1080 : 25/1, NV12 : 1920x1080 : 20/1, NV12 : 1920x1080 : 15/1, NV12 : 1920x1080 : 10/1, NV12 : 1920x1080 : 5/1, NV12 : 1600x1200 : 20/1, NV12 : 1600x1200 : 15/1, NV12 : 1600x1200 : 10/1, NV12 : 1600x1200 : 5/1, NV12 : 1280x960 : 20/1, NV12 : 1280x960 : 15/1, NV12 : 1280x960 : 10/1, NV12 : 1280x960 : 5/1, NV12 : 1024x768 : 30/1, NV12 : 1024x768 : 25/1, NV12 : 1024x768 : 20/1, NV12 : 1024x768 : 15/1, NV12 : 1024x768 : 10/1, NV12 : 1024x768 : 5/1, NV12 : 960x540 : 30/1, NV12 : 960x540 : 25/1, NV12 : 960x540 : 20/1, NV12 : 960x540 : 15/1, NV12 : 960x540 : 10/1, NV12 : 960x540 : 5/1, NV12 : 864x480 : 30/1, NV12 : 864x480 : 25/1, NV12 : 864x480 : 20/1, NV12 : 864x480 : 15/1, NV12 : 864x480 : 10/1, NV12 : 864x480 : 5/1, NV12 : 800x600 : 30/1, NV12 : 800x600 : 25/1, NV12 : 800x600 : 20/1, NV12 : 800x600 : 15/1, NV12 : 800x600 : 10/1, NV12 : 800x600 : 5/1, NV12 : 800x448 : 30/1, NV12 : 800x448 : 25/1, NV12 : 800x448 : 20/1, NV12 : 800x448 : 15/1, NV12 : 800x448 : 10/1, NV12 : 800x448 : 5/1, NV12 : 640x480 : 30/1, NV12 : 640x480 : 25/1, NV12 : 640x480 : 20/1, NV12 : 640x480 : 15/1, NV12 : 640x480 : 10/1, NV12 : 640x480 : 5/1, NV12 : 640x360 : 30/1, NV12 : 640x360 : 25/1, NV12 : 640x360 : 20/1, NV12 : 640x360 : 15/1, NV12 : 640x360 : 10/1, NV12 : 640x360 : 5/1, NV12 : 352x288 : 30/1, NV12 : 352x288 : 25/1, NV12 : 352x288 : 20/1, NV12 : 352x288 : 15/1, NV12 : 352x288 : 10/1, NV12 : 352x288 : 5/1, NV12 : 320x240 : 30/1, NV12 : 320x240 : 25/1, NV12 : 320x240 : 20/1, NV12 : 320x240 : 15/1, NV12 : 320x240 : 10/1, NV12 : 320x240 : 5/1, NV12 : 160x120 : 30/1, NV12 : 160x120 : 25/1, NV12 : 160x120 : 20/1, NV12 : 160x120 : 15/1, NV12 : 160x120 : 10/1, NV12 : 160x120 : 5/1, NV12 : 1280x720 : 30/1, NV12 : 1280x720 : 25/1, NV12 : 1280x720 : 20/1, NV12 : 1280x720 : 15/1, NV12 : 1280x720 : 10/1, NV12 : 1280x720 : 5/1, YUYV422 : 1280x720 : 10/1, YUYV422 : 1280x720 : 5/1, YUYV422 : 3264x2448 : 2/1, YUYV422 : 2592x1944 : 10000000/3333333, YUYV422 : 2560x1440 : 10000000/3333333, YUYV422 : 2048x1536 : 10000000/3333333, YUYV422 : 1920x1080 : 5/1, YUYV422 : 1600x1200 : 5/1, YUYV422 : 1280x960 : 5/1, YUYV422 : 1024x768 : 10/1, YUYV422 : 1024x768 : 5/1, YUYV422 : 960x540 : 15/1, YUYV422 : 960x540 : 10/1, YUYV422 : 960x540 : 5/1, YUYV422 : 864x480 : 20/1, YUYV422 : 864x480 : 15/1, YUYV422 : 864x480 : 10/1, YUYV422 : 864x480 : 5/1, YUYV422 : 800x600 : 20/1, YUYV422 : 800x600 : 15/1, YUYV422 : 800x600 : 10/1, YUYV422 : 800x600 : 5/1, YUYV422 : 800x448 : 25/1, YUYV422 : 800x448 : 20/1, YUYV422 : 800x448 : 15/1, YUYV422 : 800x448 : 10/1, YUYV422 : 800x448 : 5/1, YUYV422 : 640x480 : 30/1, YUYV422 : 640x480 : 25/1, YUYV422 : 640x480 : 20/1, YUYV422 : 640x480 : 15/1, YUYV422 : 640x480 : 10/1, YUYV422 : 640x480 : 5/1, YUYV422 : 640x360 : 30/1, YUYV422 : 640x360 : 25/1, YUYV422 : 640x360 : 20/1, YUYV422 : 640x360 : 15/1, YUYV422 : 640x360 : 10/1, YUYV422 : 640x360 : 5/1, YUYV422 : 352x288 : 30/1, YUYV422 : 352x288 : 25/1, YUYV422 : 352x288 : 20/1, YUYV422 : 352x288 : 15/1, YUYV422 : 352x288 : 10/1, YUYV422 : 352x288 : 5/1, YUYV422 : 320x240 : 30/1, YUYV422 : 320x240 : 25/1, YUYV422 : 320x240 : 20/1, YUYV422 : 320x240 : 15/1, YUYV422 : 320x240 : 10/1, YUYV422 : 320x240 : 5/1, YUYV422 : 160x120 : 30/1, YUYV422 : 160x120 : 25/1, YUYV422 : 160x120 : 20/1, YUYV422 : 160x120 : 15/1, YUYV422 : 160x120 : 10/1, YUYV422 : 160x120 : 5/1, YUYV422 : 1280x720 : 10/1, YUYV422 : 1280x720 : 5/1,
2022-11-25 13:33:53: MKWebcamImpl: Requested Format: Pixel NV12, Resolution 300x200, Frame Rate 30/1
2022-11-25 13:33:53: MKWebcamImpl: Used Format: Pixel NV12, Resolution 320x240, Frame Rate 30/1
2022-11-25 13:33:54: IMF2DBuffer2 interface is used for encoding
2022-11-25 13:33:54: IMF2DBuffer2 interface is used for previewing
2022-11-25 13:34:03: Checking updates for ActivePresenter v9.0.3…
2022-11-25 13:34:04: New updates available: 9.0.4
2022-11-25 13:34:31: Downloading updates to: C:\Users\putta\AppData\Local\Temp\ActivePresenter_updater_tmp\ActivePresenter_v9.0.4_update.zip
2022-11-25 13:34:31: Download size: 71.3 MB
2022-11-25 13:34:35: Download completed
2022-11-25 13:34:38: Extracting [C:\Users\putta\AppData\Local\Temp\ActivePresenter_updater_tmp\ActivePresenter_v9.0.4_update.zip] to [C:\Users\putta\AppData\Local\Temp\ActivePresenter_updater_tmp\setup]…
2022-11-25 13:34:41: Executing [C:\Users\putta\AppData\Local\Temp\ActivePresenter_updater_tmp\rlupdater.exe C:\Program Files\ATOMI\ActivePresenter\ActivePresenter.exe C:\Users\putta\AppData\Local\Temp\ActivePresenter_updater_tmp\setup\ActivePresenter_v9.0.4_update.exe]…
2022-11-25 13:34:41: Running updater…
2022-11-25 13:34:41: MKMFWebcamImpl:Stop Frame: 5, Drop: 1130, Encoded FPS 17.858339, Captured FPS 22.322923, Time: 0.223985s
2022-11-25 13:34:42: ActivePresenter 9.0.3 (Release Build: 2022.10.28) shut down

================================
2022-11-25 13:35:07: ActivePresenter 9.0.4 - 64-bit build. (Release Build: 2022.11.25) started
OS: Windows 10 (build 19044), 64-bit edition
CPU Count: 8
Hostname: RSA24548. Memory: 16,255 MB. Available: 6,499 MB. Memory Load: 60%
Disk Space: 486,972 MB (Free: 102,228 MB)
Project Location: C:\Users\putta\Documents\ActivePresenter
2022-11-25 13:35:08: TempDir: C:\Users\putta\AppData\Roaming\ActivePresenter\temp
2022-11-25 13:35:08: -----------------LISTING GRAPHICS DEVICES---------------------
2022-11-25 13:35:08: DXGIAdapter: Intel(R) UHD Graphics 620 (0-106670)
2022-11-25 13:35:08: * \.\DISPLAY1 [0, 0, 1920, 1080], 1
2022-11-25 13:35:08: * \.\DISPLAY2 [1920, 0, 3840, 1080], 1
2022-11-25 13:35:08: DXGIAdapter: Intel(R) UHD Graphics 620 (0-367079)
2022-11-25 13:35:08: DXGIAdapter: Microsoft Basic Render Driver (0-108000)
2022-11-25 13:35:08: Selected DXGIAdapter: Intel(R) UHD Graphics 620 (0-106670).
2022-11-25 13:35:08: --------------------------------------------------------------
2022-11-25 13:35:08: ---------------------LISTING AUDIO DEVICES------------------------
2022-11-25 13:35:08: Speakers (Jabra Speak 710) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: true, ID: {0.0.0.00000000}.{0a4f3f45-a5b5-4229-a8d3-f1659fa57f61})
2022-11-25 13:35:08: DELL U2419H (Intel(R) Display Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{375d01f0-763e-40c0-8fa8-5f84cee56236})
2022-11-25 13:35:08: Speakers / Headphones (Realtek Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{a3b89a6f-03b9-41d9-b228-0b6c921e70cf})
2022-11-25 13:35:08: Microphone (Jabra Speak 710) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 16000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{50013a64-dd81-4dc7-896f-816cbacb4590})
2022-11-25 13:35:08: Microphone Array (Realtek Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{9090e9c2-1a3f-456c-9f42-b4e555d83498})
2022-11-25 13:35:08: Microphone (AT2020 USB ) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{a7c79159-21d6-464a-a3e1-b9e31bdabb1f})
2022-11-25 13:35:08: Microphone (2- USB 2.0 Camera) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{d6cc7331-5164-45c6-9de3-1967f1f9e74c})
2022-11-25 13:35:08: --------------------------------------------------------------
2022-11-25 13:35:10: ---------------------LISTING WEBCAMS------------------------
2022-11-25 13:35:10: 1. Integrated Webcam - \?\usb#vid_0c45&pid_6715&mi_00#6&2a4b3906&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-11-25 13:35:10: 2. USB 2.0 Camera - \?\usb#vid_0c45&pid_6366&mi_00#7&183af011&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-11-25 13:35:10: --------------------------------------------------------------
2022-11-25 13:35:13: PrepareRibbonBar: 1902ms
2022-11-25 13:35:24: MKAudioRecorder::Open: Device: {0.0.1.00000000}.{a7c79159-21d6-464a-a3e1-b9e31bdabb1f}, File: C:\Users\putta\AppData\Roaming\ActivePresenter\temp\rl_20221125_133524_8p5keohr9b.wav, Params: codec: 0, format: Sample Format 5, channel: 2, frame_size: 0, rate: 48000.000000, bit_rate: 0, quality: 0
2022-11-25 13:35:24: Probing to record audio from: Microphone (AT2020 USB ). Channel: 2. Sample rate: 48000. Pa Sample Format: 1
2022-11-25 13:35:24: Failed to open audio stream. Error: Invalid number of channels.
2022-11-25 13:35:24: Probing to record audio from: Microphone (AT2020 USB ). Channel: 1. Sample rate: 48000. Pa Sample Format: 8
2022-11-25 13:35:24: Open audio device successes!
2022-11-25 13:35:24: flt sample format is not supported, s16 will be used
2022-11-25 13:35:24: MKMFWebcamImpl: Could not init COM: 80010106
2022-11-25 13:35:24: MKWebcamRecorder::Open: Engine:0, File: , Params: codec: 10001, format: NV12, width: 300, height: 200, color_range: 8, rate: 30.000000, bit_rate: 0, quality: 90
2022-11-25 13:35:25: Webcam Formats: NV12 : 1280x720 : 30/1, NV12 : 1280x720 : 25/1, NV12 : 1280x720 : 20/1, NV12 : 1280x720 : 15/1, NV12 : 1280x720 : 10/1, NV12 : 1280x720 : 5/1, NV12 : 3264x2448 : 20/1, NV12 : 3264x2448 : 15/1, NV12 : 3264x2448 : 10/1, NV12 : 3264x2448 : 5/1, NV12 : 2592x1944 : 20/1, NV12 : 2592x1944 : 15/1, NV12 : 2592x1944 : 10/1, NV12 : 2592x1944 : 5/1, NV12 : 2560x1440 : 30/1, NV12 : 2560x1440 : 25/1, NV12 : 2560x1440 : 20/1, NV12 : 2560x1440 : 15/1, NV12 : 2560x1440 : 10/1, NV12 : 2560x1440 : 5/1, NV12 : 2048x1536 : 20/1, NV12 : 2048x1536 : 15/1, NV12 : 2048x1536 : 10/1, NV12 : 2048x1536 : 5/1, NV12 : 1920x1080 : 30/1, NV12 : 1920x1080 : 25/1, NV12 : 1920x1080 : 20/1, NV12 : 1920x1080 : 15/1, NV12 : 1920x1080 : 10/1, NV12 : 1920x1080 : 5/1, NV12 : 1600x1200 : 20/1, NV12 : 1600x1200 : 15/1, NV12 : 1600x1200 : 10/1, NV12 : 1600x1200 : 5/1, NV12 : 1280x960 : 20/1, NV12 : 1280x960 : 15/1, NV12 : 1280x960 : 10/1, NV12 : 1280x960 : 5/1, NV12 : 1024x768 : 30/1, NV12 : 1024x768 : 25/1, NV12 : 1024x768 : 20/1, NV12 : 1024x768 : 15/1, NV12 : 1024x768 : 10/1, NV12 : 1024x768 : 5/1, NV12 : 960x540 : 30/1, NV12 : 960x540 : 25/1, NV12 : 960x540 : 20/1, NV12 : 960x540 : 15/1, NV12 : 960x540 : 10/1, NV12 : 960x540 : 5/1, NV12 : 864x480 : 30/1, NV12 : 864x480 : 25/1, NV12 : 864x480 : 20/1, NV12 : 864x480 : 15/1, NV12 : 864x480 : 10/1, NV12 : 864x480 : 5/1, NV12 : 800x600 : 30/1, NV12 : 800x600 : 25/1, NV12 : 800x600 : 20/1, NV12 : 800x600 : 15/1, NV12 : 800x600 : 10/1, NV12 : 800x600 : 5/1, NV12 : 800x448 : 30/1, NV12 : 800x448 : 25/1, NV12 : 800x448 : 20/1, NV12 : 800x448 : 15/1, NV12 : 800x448 : 10/1, NV12 : 800x448 : 5/1, NV12 : 640x480 : 30/1, NV12 : 640x480 : 25/1, NV12 : 640x480 : 20/1, NV12 : 640x480 : 15/1, NV12 : 640x480 : 10/1, NV12 : 640x480 : 5/1, NV12 : 640x360 : 30/1, NV12 : 640x360 : 25/1, NV12 : 640x360 : 20/1, NV12 : 640x360 : 15/1, NV12 : 640x360 : 10/1, NV12 : 640x360 : 5/1, NV12 : 352x288 : 30/1, NV12 : 352x288 : 25/1, NV12 : 352x288 : 20/1, NV12 : 352x288 : 15/1, NV12 : 352x288 : 10/1, NV12 : 352x288 : 5/1, NV12 : 320x240 : 30/1, NV12 : 320x240 : 25/1, NV12 : 320x240 : 20/1, NV12 : 320x240 : 15/1, NV12 : 320x240 : 10/1, NV12 : 320x240 : 5/1, NV12 : 160x120 : 30/1, NV12 : 160x120 : 25/1, NV12 : 160x120 : 20/1, NV12 : 160x120 : 15/1, NV12 : 160x120 : 10/1, NV12 : 160x120 : 5/1, NV12 : 1280x720 : 30/1, NV12 : 1280x720 : 25/1, NV12 : 1280x720 : 20/1, NV12 : 1280x720 : 15/1, NV12 : 1280x720 : 10/1, NV12 : 1280x720 : 5/1, YUYV422 : 1280x720 : 10/1, YUYV422 : 1280x720 : 5/1, YUYV422 : 3264x2448 : 2/1, YUYV422 : 2592x1944 : 10000000/3333333, YUYV422 : 2560x1440 : 10000000/3333333, YUYV422 : 2048x1536 : 10000000/3333333, YUYV422 : 1920x1080 : 5/1, YUYV422 : 1600x1200 : 5/1, YUYV422 : 1280x960 : 5/1, YUYV422 : 1024x768 : 10/1, YUYV422 : 1024x768 : 5/1, YUYV422 : 960x540 : 15/1, YUYV422 : 960x540 : 10/1, YUYV422 : 960x540 : 5/1, YUYV422 : 864x480 : 20/1, YUYV422 : 864x480 : 15/1, YUYV422 : 864x480 : 10/1, YUYV422 : 864x480 : 5/1, YUYV422 : 800x600 : 20/1, YUYV422 : 800x600 : 15/1, YUYV422 : 800x600 : 10/1, YUYV422 : 800x600 : 5/1, YUYV422 : 800x448 : 25/1, YUYV422 : 800x448 : 20/1, YUYV422 : 800x448 : 15/1, YUYV422 : 800x448 : 10/1, YUYV422 : 800x448 : 5/1, YUYV422 : 640x480 : 30/1, YUYV422 : 640x480 : 25/1, YUYV422 : 640x480 : 20/1, YUYV422 : 640x480 : 15/1, YUYV422 : 640x480 : 10/1, YUYV422 : 640x480 : 5/1, YUYV422 : 640x360 : 30/1, YUYV422 : 640x360 : 25/1, YUYV422 : 640x360 : 20/1, YUYV422 : 640x360 : 15/1, YUYV422 : 640x360 : 10/1, YUYV422 : 640x360 : 5/1, YUYV422 : 352x288 : 30/1, YUYV422 : 352x288 : 25/1, YUYV422 : 352x288 : 20/1, YUYV422 : 352x288 : 15/1, YUYV422 : 352x288 : 10/1, YUYV422 : 352x288 : 5/1, YUYV422 : 320x240 : 30/1, YUYV422 : 320x240 : 25/1, YUYV422 : 320x240 : 20/1, YUYV422 : 320x240 : 15/1, YUYV422 : 320x240 : 10/1, YUYV422 : 320x240 : 5/1, YUYV422 : 160x120 : 30/1, YUYV422 : 160x120 : 25/1, YUYV422 : 160x120 : 20/1, YUYV422 : 160x120 : 15/1, YUYV422 : 160x120 : 10/1, YUYV422 : 160x120 : 5/1, YUYV422 : 1280x720 : 10/1, YUYV422 : 1280x720 : 5/1,
2022-11-25 13:35:25: MKWebcamImpl: Requested Format: Pixel NV12, Resolution 300x200, Frame Rate 30/1
2022-11-25 13:35:25: MKWebcamImpl: Used Format: Pixel NV12, Resolution 320x240, Frame Rate 30/1
2022-11-25 13:35:26: IMF2DBuffer2 interface is used for encoding
2022-11-25 13:35:26: IMF2DBuffer2 interface is used for previewing
2022-11-25 13:36:18: MKMFWebcamImpl:Stop Frame: 5, Drop: 1261, Encoded FPS 22.726756, Captured FPS 28.408445, Time: 0.176004s
2022-11-25 13:36:19: Start capturing. Mode: Full motion. Capture Size: (1920, 1080)
2022-11-25 13:36:20: MKScreenRecorder::Open: Engine:2, File: C:\Users\putta\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled1_tempdir\video_20221125_13-36-20.mp4, Params: codec: 10001, format: NV12, width: 1920, height: 1080, color_range: 8, rate: 30.000000, bit_rate: 0, quality: 90
2022-11-25 13:36:20: Encoder: - h264_mf
2022-11-25 13:36:20: MKMFWebcamImpl: Could not init COM: 80010106
2022-11-25 13:36:20: MKWebcamRecorder::Open: Engine:0, File: C:\Users\putta\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled1_tempdir\webcam_20221125_13-36-20.mp4, Params: codec: 10001, format: NV12, width: 300, height: 200, color_range: 8, rate: 30.000000, bit_rate: 0, quality: 90
2022-11-25 13:36:20: Webcam Formats: NV12 : 1280x720 : 30/1, NV12 : 1280x720 : 25/1, NV12 : 1280x720 : 20/1, NV12 : 1280x720 : 15/1, NV12 : 1280x720 : 10/1, NV12 : 1280x720 : 5/1, NV12 : 3264x2448 : 20/1, NV12 : 3264x2448 : 15/1, NV12 : 3264x2448 : 10/1, NV12 : 3264x2448 : 5/1, NV12 : 2592x1944 : 20/1, NV12 : 2592x1944 : 15/1, NV12 : 2592x1944 : 10/1, NV12 : 2592x1944 : 5/1, NV12 : 2560x1440 : 30/1, NV12 : 2560x1440 : 25/1, NV12 : 2560x1440 : 20/1, NV12 : 2560x1440 : 15/1, NV12 : 2560x1440 : 10/1, NV12 : 2560x1440 : 5/1, NV12 : 2048x1536 : 20/1, NV12 : 2048x1536 : 15/1, NV12 : 2048x1536 : 10/1, NV12 : 2048x1536 : 5/1, NV12 : 1920x1080 : 30/1, NV12 : 1920x1080 : 25/1, NV12 : 1920x1080 : 20/1, NV12 : 1920x1080 : 15/1, NV12 : 1920x1080 : 10/1, NV12 : 1920x1080 : 5/1, NV12 : 1600x1200 : 20/1, NV12 : 1600x1200 : 15/1, NV12 : 1600x1200 : 10/1, NV12 : 1600x1200 : 5/1, NV12 : 1280x960 : 20/1, NV12 : 1280x960 : 15/1, NV12 : 1280x960 : 10/1, NV12 : 1280x960 : 5/1, NV12 : 1024x768 : 30/1, NV12 : 1024x768 : 25/1, NV12 : 1024x768 : 20/1, NV12 : 1024x768 : 15/1, NV12 : 1024x768 : 10/1, NV12 : 1024x768 : 5/1, NV12 : 960x540 : 30/1, NV12 : 960x540 : 25/1, NV12 : 960x540 : 20/1, NV12 : 960x540 : 15/1, NV12 : 960x540 : 10/1, NV12 : 960x540 : 5/1, NV12 : 864x480 : 30/1, NV12 : 864x480 : 25/1, NV12 : 864x480 : 20/1, NV12 : 864x480 : 15/1, NV12 : 864x480 : 10/1, NV12 : 864x480 : 5/1, NV12 : 800x600 : 30/1, NV12 : 800x600 : 25/1, NV12 : 800x600 : 20/1, NV12 : 800x600 : 15/1, NV12 : 800x600 : 10/1, NV12 : 800x600 : 5/1, NV12 : 800x448 : 30/1, NV12 : 800x448 : 25/1, NV12 : 800x448 : 20/1, NV12 : 800x448 : 15/1, NV12 : 800x448 : 10/1, NV12 : 800x448 : 5/1, NV12 : 640x480 : 30/1, NV12 : 640x480 : 25/1, NV12 : 640x480 : 20/1, NV12 : 640x480 : 15/1, NV12 : 640x480 : 10/1, NV12 : 640x480 : 5/1, NV12 : 640x360 : 30/1, NV12 : 640x360 : 25/1, NV12 : 640x360 : 20/1, NV12 : 640x360 : 15/1, NV12 : 640x360 : 10/1, NV12 : 640x360 : 5/1, NV12 : 352x288 : 30/1, NV12 : 352x288 : 25/1, NV12 : 352x288 : 20/1, NV12 : 352x288 : 15/1, NV12 : 352x288 : 10/1, NV12 : 352x288 : 5/1, NV12 : 320x240 : 30/1, NV12 : 320x240 : 25/1, NV12 : 320x240 : 20/1, NV12 : 320x240 : 15/1, NV12 : 320x240 : 10/1, NV12 : 320x240 : 5/1, NV12 : 160x120 : 30/1, NV12 : 160x120 : 25/1, NV12 : 160x120 : 20/1, NV12 : 160x120 : 15/1, NV12 : 160x120 : 10/1, NV12 : 160x120 : 5/1, NV12 : 1280x720 : 30/1, NV12 : 1280x720 : 25/1, NV12 : 1280x720 : 20/1, NV12 : 1280x720 : 15/1, NV12 : 1280x720 : 10/1, NV12 : 1280x720 : 5/1, YUYV422 : 1280x720 : 10/1, YUYV422 : 1280x720 : 5/1, YUYV422 : 3264x2448 : 2/1, YUYV422 : 2592x1944 : 10000000/3333333, YUYV422 : 2560x1440 : 10000000/3333333, YUYV422 : 2048x1536 : 10000000/3333333, YUYV422 : 1920x1080 : 5/1, YUYV422 : 1600x1200 : 5/1, YUYV422 : 1280x960 : 5/1, YUYV422 : 1024x768 : 10/1, YUYV422 : 1024x768 : 5/1, YUYV422 : 960x540 : 15/1, YUYV422 : 960x540 : 10/1, YUYV422 : 960x540 : 5/1, YUYV422 : 864x480 : 20/1, YUYV422 : 864x480 : 15/1, YUYV422 : 864x480 : 10/1, YUYV422 : 864x480 : 5/1, YUYV422 : 800x600 : 20/1, YUYV422 : 800x600 : 15/1, YUYV422 : 800x600 : 10/1, YUYV422 : 800x600 : 5/1, YUYV422 : 800x448 : 25/1, YUYV422 : 800x448 : 20/1, YUYV422 : 800x448 : 15/1, YUYV422 : 800x448 : 10/1, YUYV422 : 800x448 : 5/1, YUYV422 : 640x480 : 30/1, YUYV422 : 640x480 : 25/1, YUYV422 : 640x480 : 20/1, YUYV422 : 640x480 : 15/1, YUYV422 : 640x480 : 10/1, YUYV422 : 640x480 : 5/1, YUYV422 : 640x360 : 30/1, YUYV422 : 640x360 : 25/1, YUYV422 : 640x360 : 20/1, YUYV422 : 640x360 : 15/1, YUYV422 : 640x360 : 10/1, YUYV422 : 640x360 : 5/1, YUYV422 : 352x288 : 30/1, YUYV422 : 352x288 : 25/1, YUYV422 : 352x288 : 20/1, YUYV422 : 352x288 : 15/1, YUYV422 : 352x288 : 10/1, YUYV422 : 352x288 : 5/1, YUYV422 : 320x240 : 30/1, YUYV422 : 320x240 : 25/1, YUYV422 : 320x240 : 20/1, YUYV422 : 320x240 : 15/1, YUYV422 : 320x240 : 10/1, YUYV422 : 320x240 : 5/1, YUYV422 : 160x120 : 30/1, YUYV422 : 160x120 : 25/1, YUYV422 : 160x120 : 20/1, YUYV422 : 160x120 : 15/1, YUYV422 : 160x120 : 10/1, YUYV422 : 160x120 : 5/1, YUYV422 : 1280x720 : 10/1, YUYV422 : 1280x720 : 5/1,
2022-11-25 13:36:20: MKWebcamImpl: Requested Format: Pixel NV12, Resolution 300x200, Frame Rate 30/1
2022-11-25 13:36:20: MKWebcamImpl: Used Format: Pixel NV12, Resolution 320x240, Frame Rate 30/1
2022-11-25 13:36:20: Encoder: - h264_mf
2022-11-25 13:36:20: MKAudioRecorder::Open: Device: {0.0.1.00000000}.{a7c79159-21d6-464a-a3e1-b9e31bdabb1f}, File: C:\Users\putta\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled1_tempdir\audio_1_20221125_13-36-20.wav, Params: codec: 0, format: Sample Format 5, channel: 2, frame_size: 0, rate: 48000.000000, bit_rate: 0, quality: 0
2022-11-25 13:36:20: Probing to record audio from: Microphone (AT2020 USB ). Channel: 2. Sample rate: 48000. Pa Sample Format: 1
2022-11-25 13:36:20: Failed to open audio stream. Error: Invalid number of channels.
2022-11-25 13:36:20: Probing to record audio from: Microphone (AT2020 USB ). Channel: 1. Sample rate: 48000. Pa Sample Format: 8
2022-11-25 13:36:20: Open audio device successes!
2022-11-25 13:36:20: flt sample format is not supported, s16 will be used
2022-11-25 13:36:20: MKAudioRecorder::Open: Device: {0.0.0.00000000}.{0a4f3f45-a5b5-4229-a8d3-f1659fa57f61}, File: C:\Users\putta\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled1_tempdir\audio_2_20221125_13-36-20.wav, Params: codec: 0, format: Sample Format 5, channel: 2, frame_size: 0, rate: 48000.000000, bit_rate: 0, quality: 0
2022-11-25 13:36:20: Probing to record audio from: Speakers (Jabra Speak 710). Channel: 2. Sample rate: 48000. Pa Sample Format: 1
2022-11-25 13:36:20: Open audio device successes!
2022-11-25 13:36:20: flt sample format is not supported, s16 will be used
2022-11-25 13:36:24: IMF2DBuffer2 interface is used for encoding
2022-11-25 13:45:05: MKScreenCaptureD2DImpl:StopCapture Frame: 10675, Drop: 0, Encoded FPS 20.457963, Captured FPS 20.459880, Time: 521.752818s
2022-11-25 13:45:06: MKMFWebcamImpl:Stop Frame: 15646, Drop: 0, Encoded FPS 29.973111, Captured FPS 29.975027, Time: 521.967843s
2022-11-25 13:45:06: Recorded video data size: 111.7 MB
2022-11-25 13:45:06: Recorded video data size: 70.8 MB
2022-11-25 13:45:06: ProcessRecordedAudio: duration (ms) 522980
2022-11-25 13:45:06: ProcessRecordedAudio: duration (ms) 521001
2022-11-25 13:45:16: Render Project Size: 1920 x 1080
2022-11-25 13:45:16: Threads Used: 4 / 8, Memory Available: 6,261/16,255
2022-11-25 13:45:16: Probing to play audio from: Speakers (Jabra Speak 710). Channel: 2. Sample rate: 48000. Pa Sample Format: 8
2022-11-25 13:45:16: Open audio device successes!
2022-11-25 13:50:18: Encoder: Windows Media Foundation, Codecs: 10001 10002
2022-11-25 13:50:49: Opening project: C:\Users\putta\Videos\template.approj
2022-11-25 13:52:15: Render Project Size: 1920 x 1080
2022-11-25 13:52:15: Threads Used: 8 / 8, Memory Available: 6,410/16,255
2022-11-25 13:52:15: Encoder: Windows Media Foundation - h264_mf
2022-11-25 14:03:05: Exporting video completed in 650 seconds.
2022-11-25 14:16:30: ActivePresenter 9.0.4 (Release Build: 2022.11.25) shut down

================================
2022-11-25 15:16:28: ActivePresenter 9.0.4 - 64-bit build. (Release Build: 2022.11.25) started
OS: Windows 10 (build 19044), 64-bit edition
CPU Count: 8
Hostname: RSA24548. Memory: 16,255 MB. Available: 8,042 MB. Memory Load: 50%
Disk Space: 486,972 MB (Free: 101,671 MB)
Project Location: C:\Users\putta\Documents\ActivePresenter
2022-11-25 15:16:28: TempDir: C:\Users\putta\AppData\Roaming\ActivePresenter\temp
2022-11-25 15:16:28: -----------------LISTING GRAPHICS DEVICES---------------------
2022-11-25 15:16:28: DXGIAdapter: Intel(R) UHD Graphics 620 (0-106670)
2022-11-25 15:16:28: * \.\DISPLAY1 [0, 0, 1920, 1080], 1
2022-11-25 15:16:28: * \.\DISPLAY2 [1920, 0, 3840, 1080], 1
2022-11-25 15:16:28: DXGIAdapter: Intel(R) UHD Graphics 620 (0-367079)
2022-11-25 15:16:28: DXGIAdapter: Microsoft Basic Render Driver (0-108000)
2022-11-25 15:16:28: Selected DXGIAdapter: Intel(R) UHD Graphics 620 (0-106670).
2022-11-25 15:16:28: --------------------------------------------------------------
2022-11-25 15:16:29: ---------------------LISTING AUDIO DEVICES------------------------
2022-11-25 15:16:29: Speakers (Jabra Speak 710) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: true, ID: {0.0.0.00000000}.{0a4f3f45-a5b5-4229-a8d3-f1659fa57f61})
2022-11-25 15:16:29: DELL U2419H (Intel(R) Display Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{375d01f0-763e-40c0-8fa8-5f84cee56236})
2022-11-25 15:16:29: Speakers / Headphones (Realtek Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{a3b89a6f-03b9-41d9-b228-0b6c921e70cf})
2022-11-25 15:16:29: Microphone (Jabra Speak 710) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 16000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{50013a64-dd81-4dc7-896f-816cbacb4590})
2022-11-25 15:16:29: Microphone Array (Realtek Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{9090e9c2-1a3f-456c-9f42-b4e555d83498})
2022-11-25 15:16:29: Microphone (AT2020 USB ) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{a7c79159-21d6-464a-a3e1-b9e31bdabb1f})
2022-11-25 15:16:29: Microphone (2- USB 2.0 Camera) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{d6cc7331-5164-45c6-9de3-1967f1f9e74c})
2022-11-25 15:16:29: --------------------------------------------------------------
2022-11-25 15:16:29: ---------------------LISTING WEBCAMS------------------------
2022-11-25 15:16:29: 1. Integrated Webcam - \?\usb#vid_0c45&pid_6715&mi_00#6&2a4b3906&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-11-25 15:16:29: 2. USB 2.0 Camera - \?\usb#vid_0c45&pid_6366&mi_00#7&183af011&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-11-25 15:16:29: --------------------------------------------------------------
2022-11-25 15:16:33: PrepareRibbonBar: 2062ms
2022-11-25 15:16:36: Opening project: C:\Users\putta\Videos\template.approj
2022-11-25 15:16:44: ActivePresenter 9.0.4 (Release Build: 2022.11.25) shut down

================================
2022-11-25 15:16:46: ActivePresenter 9.0.4 - 64-bit build. (Release Build: 2022.11.25) started
OS: Windows 10 (build 19044), 64-bit edition
CPU Count: 8
Hostname: RSA24548. Memory: 16,255 MB. Available: 8,077 MB. Memory Load: 50%
Disk Space: 486,972 MB (Free: 101,678 MB)
Project Location: C:\Users\putta\Documents\ActivePresenter
2022-11-25 15:16:46: TempDir: C:\Users\putta\AppData\Roaming\ActivePresenter\temp
2022-11-25 15:16:46: -----------------LISTING GRAPHICS DEVICES---------------------
2022-11-25 15:16:46: DXGIAdapter: Intel(R) UHD Graphics 620 (0-106670)
2022-11-25 15:16:46: * \.\DISPLAY1 [0, 0, 1920, 1080], 1
2022-11-25 15:16:46: * \.\DISPLAY2 [1920, 0, 3840, 1080], 1
2022-11-25 15:16:46: DXGIAdapter: Intel(R) UHD Graphics 620 (0-367079)
2022-11-25 15:16:46: DXGIAdapter: Microsoft Basic Render Driver (0-108000)
2022-11-25 15:16:46: Selected DXGIAdapter: Intel(R) UHD Graphics 620 (0-106670).
2022-11-25 15:16:46: --------------------------------------------------------------
2022-11-25 15:16:46: ---------------------LISTING AUDIO DEVICES------------------------
2022-11-25 15:16:46: Speakers (Jabra Speak 710) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: true, ID: {0.0.0.00000000}.{0a4f3f45-a5b5-4229-a8d3-f1659fa57f61})
2022-11-25 15:16:46: DELL U2419H (Intel(R) Display Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{375d01f0-763e-40c0-8fa8-5f84cee56236})
2022-11-25 15:16:46: Speakers / Headphones (Realtek Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{a3b89a6f-03b9-41d9-b228-0b6c921e70cf})
2022-11-25 15:16:46: Microphone (Jabra Speak 710) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 16000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{50013a64-dd81-4dc7-896f-816cbacb4590})
2022-11-25 15:16:46: Microphone Array (Realtek Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{9090e9c2-1a3f-456c-9f42-b4e555d83498})
2022-11-25 15:16:46: Microphone (AT2020 USB ) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{a7c79159-21d6-464a-a3e1-b9e31bdabb1f})
2022-11-25 15:16:46: Microphone (2- USB 2.0 Camera) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{d6cc7331-5164-45c6-9de3-1967f1f9e74c})
2022-11-25 15:16:46: --------------------------------------------------------------
2022-11-25 15:16:47: ---------------------LISTING WEBCAMS------------------------
2022-11-25 15:16:47: 1. Integrated Webcam - \?\usb#vid_0c45&pid_6715&mi_00#6&2a4b3906&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-11-25 15:16:47: 2. USB 2.0 Camera - \?\usb#vid_0c45&pid_6366&mi_00#7&183af011&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2022-11-25 15:16:47: --------------------------------------------------------------
2022-11-25 15:16:50: PrepareRibbonBar: 1354ms
2022-11-25 15:16:53: Opening project: C:\Users\putta\Documents\ActivePresenter\Nov25.approj
2022-11-25 15:17:15: Encoder: Windows Media Foundation, Codecs: 10001 10002

Hi,

Could you kindly specify at which minute/ second in the video the issue happens?
Also, could you provide us with the captured image of the original app with no issue so we can better visualize?

Thank you for your cooperation.

Regards,
Quynh Anh

Hi,
Please pause the video and move the playbar all the way to 0:00, you will see one clarity of the background and once you hit play ( thats when i moved the cursor to the main recording screen) & the background gets faded. i am somehow not able to attach any attachments :frowning:

issue is persistent even in the latest version of active presenter, i made a new video and issue is there aswell: November 25, 2022 | Weekly market update S&P 500 (ES) futures & Projections! - YouTube

thanks,
Sampath ram

Hi Sampath,

Can you please try to turn on/off full color range setting to see if it helps as follows:

  • In Start Page, click Preferences (the Gear icon).
  • Select the Miscellaneous tab.
  • Check or uncheck the Use JPEG color range (full range) when exporting video option.

Regards,
Quynh Anh

Hi,

i have just recorded the latest video and the issue still persist :frowning: December 2, 2022 | Weekly market update S&P 500 (ES) futures & Projections! BEAR MARKET OVER!! - YouTube please check timestamp: 1:23 , i don’t know whats causing this issue :frowning:

please help me.

thanks,
Sampath ram

Hi Sampath,

Can you please try the following to see if the problem persists?

I just want to narrow down the conditions for the issue.

Best regards,