Screen recording duration is shorter than actual recording time (e.g., 30s recorded, output is 26s)

ActivePresenter
1

Hi everyone,

I’m running into an issue where the duration of my screen recordings doesn’t match the actual time spent recording.

For example: I record my screen for 30 seconds, but when I stop the recording, the resulting video in the timeline/output is only 26 seconds long (or even shorter). Parts of the recording seem to be missing or truncated.

  • Has anyone else encountered this issue?

  • Is there a known fix or setting I should adjust to resolve this (e.g., frame rate settings, hardware acceleration, or audio synchronization)?

Any help or insights would be greatly appreciated!

Thanks in advance!

2

Hi Dick,

Thanks for reporting the issue. I tried to reproduce it on my end using several different settings but I wasn’t able to get the same duration mismatch, so it may be specific to your setup.

A few questions to help narrow it down:

  1. Does this happen every time you record, or only occasionally?

  2. What are your machine specs (CPU, RAM, OS)?

  3. Could you also attach the ActivePresenter log file from a session where this occurred? You can find it by going to Preferences → Miscellaneous → View Log button, or by opening Explorer, typing %AppData%\ActivePresenter, and pressing Enter — the log file is named ActivePresenter.log in that folder. You can send the log file to: support@atomisystems.com

Thanks,

Thanh