Notes: This is not necessarily an ActivePresenter problem but I am curious to know if anyone out there has some experience with uploading SCORM files from AP to the UKG LMS platform.
The project will preview fine but will be a blank screen with no error messages when launched within an actual course.
Working on determining JSON support and pop-ups have been allowed for the domain. Tried both SCORM 1.2 and SCORM 2004
Unfortunately, I am not the admin of the platform so testing is a bit on the slow side.
Some users are using the UKG LMS without encountering this issue, so it may be related to specific settings or configurations in your project. If we are able to access your LMS environment, we may be able to assist you more effectively.
If possible, please share your LMS login credentials, along with your ActivePresenter project file and its external data folder named in the format PROJECT_FILE_files (if it exists), by sending them to support@atomisystems.com. This will allow our team to investigate the matter further and provide you with appropriate support.
Process was extremely slow but we eventually figured this out.
The culprit ended up being an anti-virus program that was blocking the file only on my computer and only when trying to view the course from within UKG.
A very bizarre and oddly specific issue. File worked fine when viewing from other LMS platforms.
We ended up uninstalling and reinstalling the local AV client. So far so good.
Thanks for the update. I’m glad you were able to identify the root cause. That’s a very unusual issue, but it’s good to know that reinstalling the local antivirus client appears to have resolved it.
Thank you for sharing the findings. This information may be helpful if we encounter similar cases in the future.