Pressing record narration button crashes ActivePresenter

Problem:
Pressing the Record narration button crashes ActivePresenter.

Steps.

  • I have version 8.0.6 install.
  • I open the application.
  • Create a blank project.
  • Press the red record narration button.
  • ActivePresenter crashes immediately.

Can you please assist in overcoming the issue.

ActivePresenter Version: 8.0.6

OS: Mac OS X 10.15.4

Notes:
My favourite part of the log:

Assertion failed: (!err), function AudioIOProc, file /Users/vietphuong/Documents/atomi/3rd/portaudio_v19_20101014/src/hostapi/coreaudio/pa_mac_core.c, line 2509

:slight_smile:

The top part of the crash report:

Process: ActivePresenter [2656]
Path: /Applications/ActivePresenter.app/Contents/MacOS/ActivePresenter
Identifier: com.atomi.activepresenter
Version: 8.0.6 (8.0.6)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: ActivePresenter [2656]
User ID: 502

Date/Time: 2020-04-30 10:07:50.708 +0200
OS Version: Mac OS X 10.15.4 (19E287)
Report Version: 12
Bridge OS Version: 4.4 (17P4281)
Anonymous UUID: E60CE0CE-D28E-42AE-8742-6DF1F690E1B3

Time Awake Since Boot: 3500 seconds

System Integrity Protection: enabled

Crashed Thread: 32 com.apple.audio.IOThread.client

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Assertion failed: (!err), function AudioIOProc, file /Users/vietphuong/Documents/atomi/3rd/portaudio_v19_20101014/src/hostapi/coreaudio/pa_mac_core.c, line 2509.

Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.vImage 0x00007fff2f372402 vLookupTable_Planar16 + 594
1 com.apple.vImage 0x00007fff2f35f457 DoParameterCurve + 263
2 com.apple.vImage 0x00007fff2f35e922 AnyToAnyBlockInternal + 1602
3 com.apple.vImage 0x00007fff2f35e2b9 AnyToAnyBlock + 137
4 com.apple.vImage 0x00007fff2f35dadc vImageConvert_AnyToAny + 3324
5 com.apple.CoreGraphics 0x00007fff33b3dc39 vImageConverter_convert_internal + 17
6 com.apple.CoreGraphics 0x00007fff33b3db26 vImageConverterConvert + 294
7 com.apple.CoreGraphics 0x00007fff33b3ccd0 convert_using_vImageConverter + 307
8 com.apple.CoreGraphics 0x00007fff33b3c5ff convert_icc + 231
9 com.apple.CoreGraphics 0x00007fff33b6c478 CGColorTransformConvertUsingCMSConverter + 125
10 com.apple.CoreGraphics 0x00007fff33b6bdb3 provider_for_destination_get_bytes_at_position_inner + 2364
11 com.apple.CoreGraphics 0x00007fff33b32f02 CGDataProviderDirectGetBytesAtPositionInternal + 228
12 com.apple.CoreGraphics 0x00007fff33b6b3c8 get_chunks_direct + 232
13 com.apple.CoreGraphics 0x00007fff33b6a898 img_raw_read + 1458
14 com.apple.CoreGraphics 0x00007fff33b68819 img_data_lock + 7065
15 com.apple.CoreGraphics 0x00007fff33b631ad CGSImageDataLock + 1433
16 com.apple.CoreGraphics 0x00007fff33b62bd6 RIPImageDataInitializeShared + 177
17 com.apple.CoreGraphics 0x00007fff33b62893 RIPImageCacheGetRetained + 722
18 com.apple.CoreGraphics 0x00007fff33b62371 ripc_AcquireRIPImageData + 385
19 com.apple.CoreGraphics 0x00007fff33b610a2 ripc_DrawImage + 1187
20 com.apple.CoreGraphics 0x00007fff33b60303 CGContextDrawImageWithOptions + 454
21 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010ae3d20f wxMacDrawCGImage(CGContext*, CGRect const*, CGImage*) + 143
22 com.atomi.activepresenter 0x00000001098a81b9 RLGraphicsContextMac::DrawBitmap(wxGraphicsBitmap const&, double, double, double, double) + 177
23 com.atomi.activepresenter 0x0000000109851907 RLSceneViewWindow::OnDraw(wxDC&) + 1125
24 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010b019a87 wxAnyScrollHelperBase::HandleOnPaint(wxPaintEvent&) + 55
25 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010b01986d wxScrollHelperEvtHandler::ProcessEvent(wxEvent&) + 109
26 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010adca121 wxEvtHandler::ProcessEventLocally(wxEvent&) + 145
27 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010adc9fe0 wxEvtHandler::ProcessEvent(wxEvent&) + 96
28 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010adca41c wxEvtHandler::SafelyProcessEvent(wxEvent&) + 12
29 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010adfde2c wxWindow::MacDoRedraw(long) + 716
30 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010aebe8c0 wxWidgetCocoaImpl::drawRect(void*, NSView*, void*) + 752
31 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010aebc876 wxOSX_drawRect(NSView*, objc_selector*, CGRect) + 86
32 com.apple.AppKit 0x00007fff30b311ff _NSViewDrawRect + 139
33 com.apple.AppKit 0x00007fff30b3050e -[NSView(NSInternal) recursive:displayRectIgnoringOpacity:inContext:stopAtLayerBackedViews:] + 2170
34 com.apple.AppKit 0x00007fff30b2f90a -[NSView(NSLayerKitGlue) drawViewBackingLayer:inContext:drawingHandler:] + 1271
35 com.apple.QuartzCore 0x00007fff3f20aedd CABackingStoreUpdate
+ 595
36 com.apple.QuartzCore 0x00007fff3f26a935 invocation function for block in CA::Layer::display
() + 53
37 com.apple.QuartzCore 0x00007fff3f20a3ce -[CALayer _display] + 2103
38 com.apple.AppKit 0x00007fff30b2f2fa -[_NSBackingLayer display] + 537
39 com.apple.AppKit 0x00007fff30a90de7 -[_NSViewBackingLayer display] + 800
40 com.apple.QuartzCore 0x00007fff3f209469 CA::Layer::display_if_needed(CA::Transaction*) + 757
41 com.apple.QuartzCore 0x00007fff3f1e7716 CA::Context::commit_transaction(CA::Transaction*, double) + 334
42 com.apple.QuartzCore 0x00007fff3f1e6304 CA::Transaction::commit() + 644
43 com.apple.AppKit 0x00007fff30b45a01 __62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 266
44 com.apple.AppKit 0x00007fff31264950 ___NSRunLoopObserverCreateWithHandler_block_invoke + 41
45 com.apple.CoreFoundation 0x00007fff337284f5 CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION + 23
46 com.apple.CoreFoundation 0x00007fff33728427 __CFRunLoopDoObservers + 457
47 com.apple.CoreFoundation 0x00007fff337279c5 __CFRunLoopRun + 874
48 com.apple.CoreFoundation 0x00007fff33726ffe CFRunLoopRunSpecific + 462
49 com.apple.HIToolbox 0x00007fff3235aabd RunCurrentEventLoopInMode + 292
50 com.apple.HIToolbox 0x00007fff3235a7d5 ReceiveNextEventCommon + 584
51 com.apple.HIToolbox 0x00007fff3235a579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
52 com.apple.AppKit 0x00007fff309a5c99 _DPSNextEvent + 883
53 com.apple.AppKit 0x00007fff309a44e0 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
54 com.apple.AppKit 0x00007fff309961ee -[NSApplication run] + 658
55 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010ae9e80e wxGUIEventLoop::OSXDoRun() + 174
56 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010ada277c wxCFEventLoop::DoRun() + 44
57 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010acfc505 wxEventLoopBase::Run() + 85
58 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010acd1dd4 wxAppConsoleBase::MainLoop() + 116
59 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010ae3546a wxApp::OnRun() + 26
60 libwx_osx_cocoau-3.1.3.0.0.dylib 0x000000010ad30df3 wxEntry(int&, wchar_t**) + 131
61 com.atomi.activepresenter 0x00000001092342f1 main + 22
62 libdyld.dylib 0x00007fff6d4d6cc9 start + 1

Thread 1:
0 libsystem_pthread.dylib 0x00007fff6d6d6b68 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x00007fff6d6d6b68 start_wqthread + 0

Hi,

Can you please share entire the crash report. The important information maybe at the end of the report (thread 32). If you can not attach the file, please email it to support@atomisystems.com

Regards,