ActivePresenter Saola Animate Pricing Download

Not capturing screen properly

Problem:

When I capture a simulation on the monitor connected to my laptop it doesn’t capture the full screen.
I use custom crop, but the output file is a weird crop? its hard to describe so I will add a screen shot and video.

ActivePresenter Version:

7.5.6

OS:
Windows 10

Notes:

I crop around the application, then capture, but the output file Isn’t capturing the application properly it has windows that were minimised over the top of the application I was capturing and a strange crop.

if i shut the laptop and use the second display as my main display it does capture it properly.

Hi,

It is a known issue when working with multiple screens which have different scaling setting (DPI). Please make sure all screens have same scaling then try again.

Regards,