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Not capturing screen properly


When I capture a simulation on the monitor connected to my laptop it doesn’t capture the full screen.
I use custom crop, but the output file is a weird crop? its hard to describe so I will add a screen shot and video.

ActivePresenter Version:


Windows 10


I crop around the application, then capture, but the output file Isn’t capturing the application properly it has windows that were minimised over the top of the application I was capturing and a strange crop.

if i shut the laptop and use the second display as my main display it does capture it properly.


It is a known issue when working with multiple screens which have different scaling setting (DPI). Please make sure all screens have same scaling then try again.