Not capturing screen properly


When I capture a simulation on the monitor connected to my laptop it doesn’t capture the full screen.
I use custom crop, but the output file is a weird crop? its hard to describe so I will add a screen shot and video.

ActivePresenter Version:


Windows 10


I crop around the application, then capture, but the output file Isn’t capturing the application properly it has windows that were minimised over the top of the application I was capturing and a strange crop.

if i shut the laptop and use the second display as my main display it does capture it properly.


It is a known issue when working with multiple screens which have different scaling setting (DPI). Please make sure all screens have same scaling then try again.


This longstanding issue is very impactful. Please consider elevating it in the backlog.

Hi Devin,

Have you updated to the latest version 8.2?