No sound recorded

ActivePresenter Support Questions
1

Problem:
Hi,
I’ve just made my very first recording and unfortunately it does not have sound at all which is pretty frustrating, because it was a more than 2 hours recording and exporting also took ages as well. Can you please help me? Thank you

ActivePresenter Version: 7.3.3

OS: win10

Notes:

2

Hi Tyler,

Can you please share the log of ActivePresenter? To view the log:

  • In Start Page, click Preferences (the Gear icon).
  • In the Preferences dialog, click the Miscellaneous tab.
  • Click View Log.

Regards,

3

I’ve just tried to attach the log, but your system said new user cannot attach a file then I tried to copy-paste it but was refused again because of too many characters. How else can I do it?

4

Hi,

Please save it to a file and email it to support@atomisystems.com

Regards,

5

Hi Tyler,

We have checked the log and it seems fine. Can you see the audio wave in Timeline or not?

Regards,

6

No I cannot and it just happened again. I recorded a webinar and has no sound, there is no audio wave. I send you the log in email, please check it. Thank you

7

Hi,

According to the log, ActivePresenter could not work properly with audio devices on your computer. Please try the following steps to see if they can help:

  • Uninstall the audio driver.
  • Restart your computer.
  • Install the latest driver from the hardware manufacturer, don’t use the default driver which is installed by Windows.
  • Plug all audio devices before starting ActivePresenter.

We will let ActivePresenter display the error message if it could not record audio in the next update.

Regards,