No completion status sent when presentation is completed in LMS

Problem: I’m publishing a training in SCORM 2004 format. It works ok in LMS but at the end (there is no blocking, the presentation is completed) after closing the window, it does not seems to send completion information as the LMS seems to be waiting (javascript is waiting to get the results…)

ActivePresenter version: 7.6.1

OS: Windows 10

Notes: How can I troubeshoot? I’ve uploaded a minimal presentation (only one question slide) but the error is still occuring.

Hi Martin,

We have tested with version 7.6.1 but found no issue as you described.
The version you are owning, ActivePresenter 7 - Standard license, was released a long time ago.
It is quite old and not updated frequently. Currently, we only fix serious bugs in this version.

Please kindly download our latest version, ActivePresenter 9, and try the Free trial to see if the problem you mentioned still persists.

Look forward to your update.

Quynh Anh

Thanks for the reply.
Test SCORM.approj (368 KB)
I’m sending you my ActivePresenter Test. I’m generating with SCORM 2004. Can you let me know if your LMS receving the completion status? Note: I’m testing with KnowBe4 LMS…
Note: I will also try with the newer version of ActivePresenter.
Question: Is there an upgrade price to go from my standard version 7.6.1 to the latest pro version?


Hi Martin,

We have tested your project on Moodle and still found no issue.

Some of our customers working with KnowBe4 have used ActivePresenter 9 and not encountered this issue. So, as I suggested, kindly download and try ActivePresenter 9 and let me know how it goes.

To upgrade your license to the latest Pro version, you need to go through 2 steps:

Hope this clarifies.

Quynh Anh