No audio on imported .mov

hello, I would like to check if anyone encounter the issue with .mov video imported into a slide got no audio at all. the video is still playing as usual but it was mute. i recalled previously when importing .mov video do not have this issue. please help!

ActivePresenter version: 8.3.5

OS: windows 10


Hi Wanlu,

Could you please share the project which has the issue and its external data folder named in the PROJECT_FILE_files if any so we can check? If these files are large, you can upload them to a cloud storage site like Google Drive then email to us to


Hi Yen,

Thanks for replying me. this is resolve by itself after some try and error by myself; restart ActivePresenter program, restart laptop, perform windows update etc. thank god :smiley:


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