My PPTX file will not upload into Active Presenter

I am new to this platform and am trying to upload an existing PPTX file to get started but it does not upload anything that I can see in the Main Slides area

Hi Bee,

Welcome to the platform!

Sorry to hear you’re having this issue.

Could you please describe the issue in a bit more detail? If possible, a short screen recording showing the upload process and what you see afterward would be very helpful.

You can also send us the PPTX file you’re trying to import at support@atomisystems.com, and we’ll check it for you.

Best,
Hoa