Microsoft Visual C++ Runetime Error - please help

ActivePresenter Support Questions
1

Problem:
"Microsoft Visual C++ Runetime Library

Runetime Error!

Program: C:\Program Files(x86)\ATOMI\ActivePresenter\ActivePresenter.exe

This application has requested the Runetime to terminate it in an usual way.
Please constant the application’s support team for more information."

ActivePresenter Version:
The newest one. In fact, this error occurred when the new update was released just a couple days ago.
OS: Windows 8

Notes: Things I’ve tried: restarting machine and active presenter, disk cleanup, I also checked my storage space - I have plenty. Please help!

2

Oh by the way, I get this error when I try to export a video, it gets to about 80% then stops and gives me this error.

3

Hi Sword,

So, the issue only happens when expporting some specific projects. Can you please share the following:

  • The log of ActivePresenter. To view the log, click ACTIVEPRESENTER > Preferences… > Miscellaneous > View Log.
  • The project file which has the issue and its external data folder named in the pattern PROJECT_FILE_files if any.

You can upload file somewhere (such as Google Drive or Drop Box) and send the link to us at support@atomisystems.com.
Regards,

4

Ok here is the link! https://drive.google.com/open?id=0ByvMupcuX0URTWlxbTNlZmg2YlU

5

please help. It still isn’t working. Is it cause there are too many edits?

6

Hi,

Unfortunately, the log doesn’t provide much information in this case. If possible, please share the project file (and its data folder). Too many edits in a slide may lead to this issue so please try splitting the slide into several slides to see if it can help.

Regards,

7

I’ll try it but doesn’t splitting slides break up the video? It doesn’t seem to carry onto the next slide when i hit play, as if it is 2 seperate videos.
Edit: Wow that worked! Even though I have no idea why. Lol Thank you for your help :slight_smile: