License transfer from incapable machine


We are unable to use one of the 2 software licenses we purchased, because the user’s computer is an older Mac, with partially below CPU requirements. 1.1Ghz. The latest macOS is installed. The application, when the only running additional process, is logging the available RAM down to near zero remaining. Most times, the user is unable to access the Record popup toolbar because it never shows. There have been some application crashes also, but we’re still trying to track down any debug info on those.

If this user purchases a newer machine, can their license be transferred to that machine instead?


Hi Chris,

Yes, you can transfer the license by deactivating it on the old machine, then activating on the new one.