Issues with Tracing Question: SVG error and freeform shape distortion inside container

Betty · July 2, 2026, 4:40pm

Hi everyone,
I am facing two blocking issues while creating a project using the Tracing Question in ActivePresenter. I would really appreciate some help.

Issue 1: Systematic “Incorrect” feedback with SVG files
Whenever I preview or publish the project, the system constantly returns an “INCORRECT” feedback on my imported SVG image (which I drew in Adobe Illustrator), even when I trace the path with absolute precision. I have tried lowering and raising the tolerance percentage in the properties pane, but nothing changes.
• Question: Are there specific criteria or structural requirements (such as stroke/fill handling, number of nodes, or exact export settings) that an SVG file must follow to be processed correctly by ActivePresenter’s tracing algorithm?

Issue 2: Freeform shapes automatically adapting and distorting inside the container
I changed the parent container layout to “None” and set fixed pixel values (px) for the child containers to prevent them from snapping back. However, when I use ActivePresenter’s native tools to draw a freeform shape inside the drawing area, as soon as I release the mouse, the shape automatically auto-adapts to fill the container space. This causes it to stretch and completely distort from my original drawing.
• Question: How can I disable this automatic stretching behavior for custom shapes drawn inside a Tracing Question container, forcing the shape to preserve its exact original look?
Thank you very much in advance for your support!

Betty · July 2, 2026, 10:41pm

I’ve managed to sort out the first problem…
Basically, in the SVG file save settings, I had to tick the ‘IN-LINE STYLE’ box.
It’s working fine now.
I still need to sort out the second problem.

Hoanp · July 3, 2026, 2:30am

Hi Betty,

Thanks for the update. I’m glad you were able to resolve the first issue.

Regarding your second question, I’m afraid there isn’t a way to disable this automatic stretching behavior at the moment. We’ll continue improving this area in future releases.
For now, after drawing the freeform, you can manually adjust its Flex Child properties:

Set Grow to 0
Set Shrink to 0
Set Width and Height to fixed px values

This will keep the freeform from being resized by the flex layout.
We appreciate your feedback, as it helps us improve ActivePresenter.

Best,
Hoa

Betty · July 3, 2026, 3:20pm

Thanks, I’ll give it a go!