I nees some help again
This case happens only on an Iphone.
The HTML5 file with a video starts automatically, but the sound cannot be heard. The sound only starts after you click on the screen. Is there a setting to fix the problem?
Thank you and best regards.
Please take a look at this thread for more information:
It’s not possible to unmute the audio without clicking due to the autoplay policy on most browsers.
For more information about this policy of browsers, you can read at
The best practice to overcome this issue is inserting a button on the first slide. The user must click on that button to start the course.
You can clear the Disable [Click or Tap to Unmute] Notification check box on Export to HTML5 dialog to remove t…