Intermittent issue: ActivePresenter 10.0 doesn’t reopen from project file

ActivePresenter Support Questions
1

Hello ActivePresenter Team,

I’m experiencing an intermittent issue with ActivePresenter 10.0. The application works normally when I launch it for the first time. However, after closing it, if I try to open it again by double-clicking on an ActivePresenter project file, sometimes the application does not launch.

Occasionally it shows a “Application Not Responding” status, and I need to force quit the application. This issue does not happen every time, but it occurs intermittently.

I’m attaching the a screen recording that demonstrates the issue.

ActivePresenter version: 10.0.0 - 64-bit. (Released: 2025.08.29)

OS: macOS 15.6 (24G84)

Thank you for your support.

Best regards,

2

Hi,

Thanks for the illustrated video.
If you encounter the issue again, please click the Report… button and send the content of the report to us (support@atomisystems.com) so we can analyze it further.
Besides, kindly share with us the log file of ActivePresenter. To view the log, in the Start Page > click Preferences > Miscellaneous tab > View Log

image

BR,