ActivePresenter Saola Animate Pricing Download

HMTL5 - Impossível visualizar


(Sandra) #1

Quando clico na prévia do HTML5 aparece a mensagem: Impossível visualizar. Por favor tente novamente.

Uso mac book pro. Versão Active é a 7.


(Dao Viet Phuong) #2

Hi,

Can you please share the log of ActivePresenter so we can check?
To view the log, in Start Page, click Preferences (the Gear icon near the bottom left), click Miscellaneous > View Log. If the log file is large, you can send it to support@atomisystems.com

Regards,


(Sandra) #3

2018-03-27 21:19:21: Audio Encoding Stats: Process 392,000000, Wait 29,000000
2018-03-27 21:29:01: ActivePresenter 7.1.0 (Release Build: 2018.02.12) shut down

================================
2018-03-28 09:22:31: ActivePresenter 7.1.0 (Release Build: 2018.02.12) started
OS: OS X Version 10.13.3 (Build 17D102). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: MacBook-Pro-de-Sandra.local. Memory: 8,018 MB. Available: 107 MB
Project Location: /Users/sandramedeiros/Documents/ActivePresenter/
Disk Space: 151,487 MB (Free: 42,607 MB)
2018-03-28 09:22:31: TempDir: /Users/sandramedeiros/Library/Application Support/ActivePresenter/temp
2018-03-28 09:22:49: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:49: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:49: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:49: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:49: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:49: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:50: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:50: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:50: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:50: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:50: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:50: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:50: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:50: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:51: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:51: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:51: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:51: rlIsNetworkPath is not implemented yet
2018-03-28 09:22:51: rlIsNetworkPath is not implemented yet


(Dao Viet Phuong) #4

Hi,

Can you please share entire the log file. This is only a short part of the log and it doesn’t provide much information.

Regards,