Hi Ernesto,
We understand that you may be facing an issue, and we want to assure you that we are here to help. Our dedicated team is ready to assist you and guide you through the process of finding a suitable resolution.
Regarding the PowerPoint file you shared in this thread:
we have checked and found that the original PowerPoint file has a relatively low resolution of 960x540. Consequently, when importing it into ActivePresenter and exporting it as a video at the default video size of 100%, the exported video retains the resolution of 960x540, which may not appear clearly on larger resolution screens. In this case, we find your suggestion to export the video at 200% video size (1920x1080) to be appropriate.
Kindly let us know if you have any further questions or difficulties while using our product.
Best regards,
Hang