Export stops working after a few seconds. Won't continue

ActivePresenter Support Questions
1

Problem: Trying to export a 5 minutes video consisting a multiple slide with many different video clips. I start the export (tried every possible formats) and it works for a bit and it stop. No errors, CPU load goes down and green progress bar just doesn’t keep going. I even tried leaving it overnight and it didn’t move any forther.

ActivePresenter Version: 8.0.5

OS: Windows 10

Notes: Fairly recent laptop with I7 and plenty of RAM

EDIT : here are the logs from another attempt. I even tried re-installing the program.

2020-04-12 23:25:21: yuv420p pixel format is not supported, bgr24 will be used
2020-04-12 23:25:21: flt sample format is not supported, s16 will be used
2020-04-12 23:25:21: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-04-12 23:25:21: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-04-12 23:26:54: Video Decode Stats: Process 85189.000000, Wait 1013.000000, Decode 79997.000000
2020-04-12 23:26:54: Audio Decoding Stats: Process 93352.000000, Wait 4.000000
2020-04-12 23:26:54: Audio Encoding Stats: Process 893.000000, Wait 92487.000000
2020-04-12 23:26:54: Video Encoding Stats: Process 4704.000000, Wait 88679.000000

2

Hi Marc,

Can you please share the project and its external data folder named in the PROJECT_FILES_files pattern if any so we can check? If these files are large, please upload to a cloud storage site like Google Drive then send link to us. You can email it to support@atomisystems.com.

Regards,

3

turned out that one of my slide which contained a video clip was causing the issue. As soon as I removed it, it exported successfully. I had to spend about an hour troubleshooting/re-installing/reading log/exporting one slide at a time until I found the issue.

thanks for getting back to me.

4

HI Marc,

Thanks for your information.
We are glad to hear your problem solved and sorry for the inconvenience.

Regards,