ActivePresenter Saola Animate Pricing Download

Error recording audio

Problem:hi, I recorded a 20 minute session (with some pauses).
Now that I open the editor I have seen that the audio stops in the third minute. this is really embarrassing. In previous versions the webcam video was out of sync from the first few minutes (but I think it has been fixed with the new release).
I use a 2.2GH acer cpu i7 notebook, a geforce geforce GTX 1050 Ti graphics card, AUKEY Webcam 1080P Full HD webcam, Sennheiser PC 8 USB headphones.
has anyone had a problem like mine?

ActivePresenter Version: ActivePresenter Free Edition
Version 8.0.6 (Released: 2020.04.28)

OS: win10 home

Notes:

Hi,

Can you please share the log of ActivePresenter so we can check?

You can find the log of ActivePresenter by going to Preferences > Miscellaneous > View Log button.

Regards,

this is (recorded May 17 2020)

================================
2020-05-17 19:24:03: ActivePresenter 8.0.6 (Release Build: 2020.04.28) started
OS: Windows 10 (build 18363), 64-bit edition. Version: 10.0 - 64 bit
CPU Count: 12
Hostname: DESKTOP-5H7RN7B. Memory: 16,226 MB. Available: 10,159 MB. Memory Load: 37%
Project Location: D:\Documenti\ActivePresenter
Disk Space: 953,867 MB (Free: 224,038 MB)
2020-05-17 19:24:03: TempDir: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp
2020-05-17 19:24:03: Direct3D rendering mode: hardware
2020-05-17 19:24:04: Direct3D device type: 1
2020-05-17 19:24:33: flt sample format is not supported, s16 will be used
2020-05-17 19:24:33: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 19:24:33: Preparing to record audio from: Altoparlanti (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 19:24:35: Checking updates for ActivePresenter v8.0.6…
2020-05-17 19:25:00: flt sample format is not supported, s16 will be used
2020-05-17 19:25:00: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 19:25:00: Preparing to record audio from: Microfono (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 19:25:00: Failed to open audio stream to record. Error: Invalid number of channels.
2020-05-17 19:25:00: Preparing to record audio from: Microfono (6- Sennheiser USB headset). Channel: 1. Sample rate: 44100. Sample Format: 8
2020-05-17 19:30:52: [0] AUKEY PC-LM1 USB Camera

2020-05-17 19:30:52: [1] HD User Facing

2020-05-17 19:30:52: hander->GetMediaTypeByIndex failed.

2020-05-17 19:30:52: Error: cannot set the device format.

2020-05-17 19:30:52: Failed to load icon: camera_on_64_d.png
2020-05-17 19:32:54: Stop webcam recording. Frames recorded: 0. Dropped: 0. Duration: 0. Average FPS: 0.00
2020-05-17 19:32:54: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 1080)
2020-05-17 19:32:54: Video Codec: h264_mf. Expecting FPS: 30.00
2020-05-17 19:32:54: [0] AUKEY PC-LM1 USB Camera

2020-05-17 19:32:54: [1] HD User Facing

2020-05-17 19:32:54: hander->GetMediaTypeByIndex failed.

2020-05-17 19:32:54: Error: cannot set the device format.

2020-05-17 19:32:56: Video will be recorded to: D:\Documenti\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\webcam_20200517_19-32-54.mkv
2020-05-17 19:32:56: rgba pixel format is not supported, nv12 will be used
2020-05-17 19:32:56: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 19:32:56: Video will be recorded to: D:\Documenti\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\video_20200517_19-32-56.mkv
2020-05-17 19:32:56: bgr24 pixel format is not supported, nv12 will be used
2020-05-17 19:32:56: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 19:33:00: Waiting to start in 3261
2020-05-17 19:34:38: Failed to load icon: capture_continue_48_d.png
2020-05-17 19:34:55: Stop webcam recording. Frames recorded: 2211. Dropped: 0. Duration: 92850. Average FPS: 23.80
2020-05-17 19:34:56: Recorded video data size: 39343 KB
2020-05-17 19:34:56: AddWebCamVideo2Slide: Time spend: 317 ms
2020-05-17 19:34:56: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 1080)
2020-05-17 19:34:56: Video Codec: h264_mf. Expecting FPS: 30.00
2020-05-17 19:34:56: [0] AUKEY PC-LM1 USB Camera

2020-05-17 19:34:56: [1] HD User Facing

2020-05-17 19:34:56: hander->GetMediaTypeByIndex failed.

2020-05-17 19:34:56: Error: cannot set the device format.

2020-05-17 19:34:56: Video will be recorded to: D:\Documenti\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\webcam_20200517_19-34-56.mkv
2020-05-17 19:34:56: rgba pixel format is not supported, nv12 will be used
2020-05-17 19:34:57: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 19:34:55: Stop video recording. Frames recorded: 2. Dropped: 0. Duration: 39630. Average FPS: 0.03
2020-05-17 19:34:57: Video will be recorded to: D:\Documenti\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\video_20200517_19-34-57.mkv
2020-05-17 19:34:57: bgr24 pixel format is not supported, nv12 will be used
2020-05-17 19:34:57: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 19:35:00: Waiting to start in 3268
2020-05-17 19:59:29: Failed to load icon: capture_continue_48_d.png
2020-05-17 19:59:31: Stop webcam recording. Frames recorded: 28769. Dropped: 0. Duration: 1177368. Average FPS: 24.43
2020-05-17 19:59:31: Recorded video data size: 503539 KB
2020-05-17 19:59:31: AddWebCamVideo2Slide: Time spend: 11 ms
2020-05-17 19:59:32: PrepareRibbonBar: 431ms
2020-05-17 19:59:30: Stop video recording. Frames recorded: 618. Dropped: 0. Duration: 89417. Average FPS: 6.90
2020-05-17 19:59:30: Recorded video data size: 1249 KB
2020-05-17 19:59:31: AddVideo2Slide: Time spend: 107 ms
2020-05-17 19:59:33: RLMedia: No streams to mux were specified
2020-05-17 19:59:33: RLMedia: No streams to mux were specified
2020-05-17 20:00:08: Render Project Size: 1920 x 1080
2020-05-17 20:00:08: Threads Used: 6 / 12, Memory Available: 10,968/16,226
2020-05-17 20:00:08: Preparing to play audio to: Altoparlanti (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 20:00:08: Video frames decoding started.
2020-05-17 20:00:08: Audio frames decoding started.
2020-05-17 20:00:08: 809327f7-8e09-4260-bada-097110244cd2: Seek after: 125.000000
2020-05-17 20:00:08: eb13f360-a3b9-4875-881f-e3be8b9e51dc: Seek after: 22.000000
2020-05-17 20:00:50: Render Project Size: 1920 x 1080
2020-05-17 20:00:50: Threads Used: 6 / 12, Memory Available: 10,526/16,226
2020-05-17 20:00:50: Preparing to play audio to: Altoparlanti (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 20:00:50: Audio frames decoding started.
2020-05-17 20:00:50: Video frames decoding started.
2020-05-17 20:06:26: Render Project Size: 1920 x 1080
2020-05-17 20:06:26: Threads Used: 6 / 12, Memory Available: 10,033/16,226
2020-05-17 20:06:26: Preparing to play audio to: Altoparlanti (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 20:06:26: Audio frames decoding started.
2020-05-17 20:06:26: Video frames decoding started.
2020-05-17 20:06:27: 809327f7-8e09-4260-bada-097110244cd2: Seek after: 122.000000
2020-05-17 20:06:27: eb13f360-a3b9-4875-881f-e3be8b9e51dc: Seek after: 18.000000
2020-05-17 20:06:40: Render Project Size: 1920 x 1080
2020-05-17 20:06:40: Threads Used: 6 / 12, Memory Available: 10,026/16,226
2020-05-17 20:06:40: Preparing to play audio to: Altoparlanti (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 20:06:40: Video frames decoding started.
2020-05-17 20:06:40: Audio frames decoding started.
2020-05-17 20:06:40: 809327f7-8e09-4260-bada-097110244cd2: Seek after: 116.000000
2020-05-17 20:06:40: eb13f360-a3b9-4875-881f-e3be8b9e51dc: Seek after: 21.000000
2020-05-17 20:09:39: ActivePresenter 8.0.6 (Release Build: 2020.04.28) shut down

================================
2020-05-17 20:09:49: ActivePresenter 8.0.6 (Release Build: 2020.04.28) started
OS: Windows 10 (build 18363), 64-bit edition. Version: 10.0 - 64 bit
CPU Count: 12
Hostname: DESKTOP-5H7RN7B. Memory: 16,226 MB. Available: 10,454 MB. Memory Load: 35%
Project Location: D:\Documenti\ActivePresenter
Disk Space: 953,867 MB (Free: 224,038 MB)
2020-05-17 20:09:49: TempDir: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp
2020-05-17 20:09:49: Direct3D rendering mode: hardware
2020-05-17 20:09:49: Direct3D device type: 1
2020-05-17 20:33:14: Failed to load icon: camera_on_64_d.png
2020-05-17 20:33:14: [0] AUKEY PC-LM1 USB Camera

2020-05-17 20:33:14: [1] HD User Facing

2020-05-17 20:33:14: hander->GetMediaTypeByIndex failed.

2020-05-17 20:33:14: Error: cannot set the device format.

2020-05-17 20:33:19: flt sample format is not supported, s16 will be used
2020-05-17 20:33:19: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:33:19: Preparing to record audio from: Microfono (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 20:33:19: Failed to open audio stream to record. Error: Invalid number of channels.
2020-05-17 20:33:19: Preparing to record audio from: Microfono (6- Sennheiser USB headset). Channel: 1. Sample rate: 44100. Sample Format: 8
2020-05-17 20:33:25: flt sample format is not supported, s16 will be used
2020-05-17 20:33:25: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:33:25: Preparing to record audio from: Microfono (6- Sennheiser USB headset). Channel: 1. Sample rate: 44100. Sample Format: 8
2020-05-17 20:33:38: Stop webcam recording. Frames recorded: 0. Dropped: 0. Duration: 0. Average FPS: 0.00
2020-05-17 20:33:39: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 1080)
2020-05-17 20:33:39: Video Codec: h264_mf. Expecting FPS: 30.00
2020-05-17 20:33:39: [0] AUKEY PC-LM1 USB Camera

2020-05-17 20:33:39: [1] HD User Facing

2020-05-17 20:33:39: hander->GetMediaTypeByIndex failed.

2020-05-17 20:33:39: Error: cannot set the device format.

2020-05-17 20:33:39: Video will be recorded to: D:\Documenti\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\webcam_20200517_20-33-39.mkv
2020-05-17 20:33:39: rgba pixel format is not supported, nv12 will be used
2020-05-17 20:33:39: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:33:39: Video will be recorded to: D:\Documenti\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\video_20200517_20-33-39.mkv
2020-05-17 20:33:39: bgr24 pixel format is not supported, nv12 will be used
2020-05-17 20:33:39: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:33:39: flt sample format is not supported, s16 will be used
2020-05-17 20:33:39: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:33:39: Audio will be recorded to: D:\Documenti\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\audio_20200517_20-33-39.wav
2020-05-17 20:33:39: Preparing to record audio from: Microfono (6- Sennheiser USB headset). Channel: 1. Sample rate: 44100. Sample Format: 8
2020-05-17 20:33:39: flt sample format is not supported, s16 will be used
2020-05-17 20:33:41: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:33:41: Audio 2 will be recorded to: D:\Documenti\ActivePresenter.ActivePresenterCachedProjects\Untitled_tempdir\audio_20200517_20-33-39_1.wav
2020-05-17 20:33:41: Preparing to record audio from: Altoparlanti (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 20:33:42: Waiting to start in 1743
2020-05-17 20:34:11: Stop webcam recording. Frames recorded: 569. Dropped: 0. Duration: 28452. Average FPS: 19.96
2020-05-17 20:34:11: Recorded video data size: 11717 KB
2020-05-17 20:34:11: AddWebCamVideo2Slide: Time spend: 69 ms
2020-05-17 20:34:12: PrepareRibbonBar: 417ms
2020-05-17 20:34:11: Stop video recording. Frames recorded: 116. Dropped: 0. Duration: 28436. Average FPS: 4.04
2020-05-17 20:34:11: Recorded video data size: 778 KB
2020-05-17 20:34:11: AddVideo2Slide: Time spend: 38 ms
2020-05-17 20:34:11: ProcessRecordedAudio: duration (ms) 28498.292000
2020-05-17 20:34:11: ProcessRecordedAudio: duration (ms) 28520.750000
2020-05-17 20:34:14: RLMedia: No streams to mux were specified
2020-05-17 20:34:14: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:34:14: Audio Decoding Stats: Process 46.000000, Wait 0.000000
2020-05-17 20:34:14: Audio Encoding Stats: Process 22.000000, Wait 47.000000
2020-05-17 20:34:14: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:34:14: Audio Decoding Stats: Process 47.000000, Wait 0.000000
2020-05-17 20:34:14: Audio Encoding Stats: Process 32.000000, Wait 15.000000
2020-05-17 20:34:14: RLMedia: No streams to mux were specified
2020-05-17 20:34:20: Failed to load icon: camera_on_64_d.png
2020-05-17 20:34:20: flt sample format is not supported, s16 will be used
2020-05-17 20:34:20: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:34:20: Preparing to record audio from: Microfono (6- Sennheiser USB headset). Channel: 1. Sample rate: 44100. Sample Format: 8
2020-05-17 20:34:20: [0] AUKEY PC-LM1 USB Camera

2020-05-17 20:34:20: [1] HD User Facing

2020-05-17 20:34:20: hander->GetMediaTypeByIndex failed.

2020-05-17 20:34:20: Error: cannot set the device format.

2020-05-17 20:34:34: Stop webcam recording. Frames recorded: 569. Dropped: 0. Duration: 28452. Average FPS: 19.96
2020-05-17 20:34:34: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 1080)
2020-05-17 20:34:34: Video Codec: h264_mf. Expecting FPS: 30.00
2020-05-17 20:34:34: [0] AUKEY PC-LM1 USB Camera

2020-05-17 20:34:34: [1] HD User Facing

2020-05-17 20:34:34: hander->GetMediaTypeByIndex failed.

2020-05-17 20:34:34: Error: cannot set the device format.

2020-05-17 20:34:34: Video will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203434_2nfvmw8aix_tempdir\webcam_20200517_20-34-34.mkv
2020-05-17 20:34:34: rgba pixel format is not supported, nv12 will be used
2020-05-17 20:34:34: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:34:34: Video will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203434_2nfvmw8aix_tempdir\video_20200517_20-34-34.mkv
2020-05-17 20:34:34: bgr24 pixel format is not supported, nv12 will be used
2020-05-17 20:34:35: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:34:35: flt sample format is not supported, s16 will be used
2020-05-17 20:34:35: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:34:35: Audio will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203434_2nfvmw8aix_tempdir\audio_20200517_20-34-35.wav
2020-05-17 20:34:35: Preparing to record audio from: Microfono (6- Sennheiser USB headset). Channel: 1. Sample rate: 44100. Sample Format: 8
2020-05-17 20:34:35: flt sample format is not supported, s16 will be used
2020-05-17 20:34:35: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:34:35: Audio 2 will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203434_2nfvmw8aix_tempdir\audio_20200517_20-34-35_1.wav
2020-05-17 20:34:35: Preparing to record audio from: Altoparlanti (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 20:34:38: Waiting to start in 3182
2020-05-17 20:35:57: Failed to load icon: capture_continue_48_d.png
2020-05-17 20:36:01: Stop webcam recording. Frames recorded: 1457. Dropped: 0. Duration: 72929. Average FPS: 19.96
2020-05-17 20:36:01: Recorded video data size: 31742 KB
2020-05-17 20:36:01: AddWebCamVideo2Slide: Time spend: 243 ms
2020-05-17 20:36:02: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 1080)
2020-05-17 20:36:02: Video Codec: h264_mf. Expecting FPS: 30.00
2020-05-17 20:36:02: [0] AUKEY PC-LM1 USB Camera

2020-05-17 20:36:02: [1] HD User Facing

2020-05-17 20:36:02: hander->GetMediaTypeByIndex failed.

2020-05-17 20:36:02: Error: cannot set the device format.

2020-05-17 20:36:02: Video will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203601_8or6l9d6f6_tempdir\webcam_20200517_20-36-02.mkv
2020-05-17 20:36:02: rgba pixel format is not supported, nv12 will be used
2020-05-17 20:36:02: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:36:01: Stop video recording. Frames recorded: 11. Dropped: 0. Duration: 41412. Average FPS: 0.24
2020-05-17 20:36:01: RLMedia: Starting new cluster due to timestamp
2020-05-17 20:36:02: Video will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203601_8or6l9d6f6_tempdir\video_20200517_20-36-02.mkv
2020-05-17 20:36:02: bgr24 pixel format is not supported, nv12 will be used
2020-05-17 20:36:02: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:36:02: flt sample format is not supported, s16 will be used
2020-05-17 20:36:02: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:36:02: Audio will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203601_8or6l9d6f6_tempdir\audio_20200517_20-36-02.wav
2020-05-17 20:36:02: Preparing to record audio from: Microfono (6- Sennheiser USB headset). Channel: 1. Sample rate: 44100. Sample Format: 8
2020-05-17 20:36:02: flt sample format is not supported, s16 will be used
2020-05-17 20:36:02: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:36:02: Audio 2 will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203601_8or6l9d6f6_tempdir\audio_20200517_20-36-02_1.wav
2020-05-17 20:36:02: Preparing to record audio from: Altoparlanti (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 20:36:05: Waiting to start in 3167
2020-05-17 20:36:51: Failed to load icon: capture_continue_48_d.png
2020-05-17 20:36:54: Stop webcam recording. Frames recorded: 820. Dropped: 0. Duration: 41221. Average FPS: 19.87
2020-05-17 20:36:54: Recorded video data size: 18059 KB
2020-05-17 20:36:54: AddWebCamVideo2Slide: Time spend: 147 ms
2020-05-17 20:36:54: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 1080)
2020-05-17 20:36:54: Video Codec: h264_mf. Expecting FPS: 30.00
2020-05-17 20:36:54: [0] AUKEY PC-LM1 USB Camera

2020-05-17 20:36:54: [1] HD User Facing

2020-05-17 20:36:55: hander->GetMediaTypeByIndex failed.

2020-05-17 20:36:55: Error: cannot set the device format.

2020-05-17 20:36:55: Video will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203654_91g6l32u7z_tempdir\webcam_20200517_20-36-55.mkv
2020-05-17 20:36:55: rgba pixel format is not supported, nv12 will be used
2020-05-17 20:36:55: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:36:54: Stop video recording. Frames recorded: 2. Dropped: 0. Duration: 15. Average FPS: 66.67
2020-05-17 20:36:55: Video will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203654_91g6l32u7z_tempdir\video_20200517_20-36-55.mkv
2020-05-17 20:36:55: bgr24 pixel format is not supported, nv12 will be used
2020-05-17 20:36:55: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:36:55: flt sample format is not supported, s16 will be used
2020-05-17 20:36:55: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:36:55: Audio will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203654_91g6l32u7z_tempdir\audio_20200517_20-36-55.wav
2020-05-17 20:36:55: Preparing to record audio from: Microfono (6- Sennheiser USB headset). Channel: 1. Sample rate: 44100. Sample Format: 8
2020-05-17 20:36:55: flt sample format is not supported, s16 will be used
2020-05-17 20:36:55: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:36:55: Audio 2 will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203654_91g6l32u7z_tempdir\audio_20200517_20-36-55_1.wav
2020-05-17 20:36:55: Preparing to record audio from: Altoparlanti (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 20:36:58: Waiting to start in 3151
2020-05-17 20:37:32: Failed to load icon: capture_continue_48_d.png
2020-05-17 20:37:42: Stop webcam recording. Frames recorded: 591. Dropped: 0. Duration: 29558. Average FPS: 19.96
2020-05-17 20:37:42: Recorded video data size: 13313 KB
2020-05-17 20:37:42: AddWebCamVideo2Slide: Time spend: 131 ms
2020-05-17 20:37:43: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 1080)
2020-05-17 20:37:43: Video Codec: h264_mf. Expecting FPS: 30.00
2020-05-17 20:37:43: [0] AUKEY PC-LM1 USB Camera

2020-05-17 20:37:43: [1] HD User Facing

2020-05-17 20:37:43: hander->GetMediaTypeByIndex failed.

2020-05-17 20:37:43: Error: cannot set the device format.

2020-05-17 20:37:43: Video will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203743_kr9s9eo8x5_tempdir\webcam_20200517_20-37-43.mkv
2020-05-17 20:37:43: rgba pixel format is not supported, nv12 will be used
2020-05-17 20:37:43: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:37:42: Stop video recording. Frames recorded: 1. Dropped: 0. Duration: 0. Average FPS: 0.00
2020-05-17 20:37:43: Video will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203743_kr9s9eo8x5_tempdir\video_20200517_20-37-43.mkv
2020-05-17 20:37:43: bgr24 pixel format is not supported, nv12 will be used
2020-05-17 20:37:43: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:37:43: flt sample format is not supported, s16 will be used
2020-05-17 20:37:43: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:37:43: Audio will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203743_kr9s9eo8x5_tempdir\audio_20200517_20-37-43.wav
2020-05-17 20:37:43: Preparing to record audio from: Microfono (6- Sennheiser USB headset). Channel: 1. Sample rate: 44100. Sample Format: 8
2020-05-17 20:37:43: flt sample format is not supported, s16 will be used
2020-05-17 20:37:43: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:37:43: Audio 2 will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203743_kr9s9eo8x5_tempdir\audio_20200517_20-37-43_1.wav
2020-05-17 20:37:43: Preparing to record audio from: Altoparlanti (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 20:37:46: Waiting to start in 3176
2020-05-17 20:38:20: Failed to load icon: capture_continue_48_d.png
2020-05-17 20:38:23: Stop webcam recording. Frames recorded: 568. Dropped: 0. Duration: 28395. Average FPS: 19.97
2020-05-17 20:38:23: Recorded video data size: 13340 KB
2020-05-17 20:38:23: AddWebCamVideo2Slide: Time spend: 101 ms
2020-05-17 20:38:24: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 1080)
2020-05-17 20:38:24: Video Codec: h264_mf. Expecting FPS: 30.00
2020-05-17 20:38:24: [0] AUKEY PC-LM1 USB Camera

2020-05-17 20:38:24: [1] HD User Facing

2020-05-17 20:38:24: hander->GetMediaTypeByIndex failed.

2020-05-17 20:38:24: Error: cannot set the device format.

2020-05-17 20:38:24: Video will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203824_0ecdvew4iq_tempdir\webcam_20200517_20-38-24.mkv
2020-05-17 20:38:24: rgba pixel format is not supported, nv12 will be used
2020-05-17 20:38:24: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:38:23: Stop video recording. Frames recorded: 2. Dropped: 0. Duration: 16. Average FPS: 62.50
2020-05-17 20:38:24: Video will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203824_0ecdvew4iq_tempdir\video_20200517_20-38-24.mkv
2020-05-17 20:38:24: bgr24 pixel format is not supported, nv12 will be used
2020-05-17 20:38:24: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:38:24: flt sample format is not supported, s16 will be used
2020-05-17 20:38:24: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:38:24: Audio will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203824_0ecdvew4iq_tempdir\audio_20200517_20-38-24.wav
2020-05-17 20:38:24: Preparing to record audio from: Microfono (6- Sennheiser USB headset). Channel: 1. Sample rate: 44100. Sample Format: 8
2020-05-17 20:38:24: flt sample format is not supported, s16 will be used
2020-05-17 20:38:24: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:38:24: Audio 2 will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203824_0ecdvew4iq_tempdir\audio_20200517_20-38-24_1.wav
2020-05-17 20:38:24: Preparing to record audio from: Altoparlanti (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 20:38:27: Waiting to start in 3191
2020-05-17 20:39:31: Failed to load icon: capture_continue_48_d.png
2020-05-17 20:39:33: Stop webcam recording. Frames recorded: 1185. Dropped: 0. Duration: 59419. Average FPS: 19.93
2020-05-17 20:39:34: Recorded video data size: 28738 KB
2020-05-17 20:39:34: AddWebCamVideo2Slide: Time spend: 216 ms
2020-05-17 20:39:34: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1920, 1080)
2020-05-17 20:39:34: Video Codec: h264_mf. Expecting FPS: 30.00
2020-05-17 20:39:34: [0] AUKEY PC-LM1 USB Camera

2020-05-17 20:39:34: [1] HD User Facing

2020-05-17 20:39:34: hander->GetMediaTypeByIndex failed.

2020-05-17 20:39:34: Error: cannot set the device format.

2020-05-17 20:39:34: Video will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203934_5z07f2csk6_tempdir\webcam_20200517_20-39-34.mkv
2020-05-17 20:39:34: rgba pixel format is not supported, nv12 will be used
2020-05-17 20:39:34: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:39:33: Stop video recording. Frames recorded: 3. Dropped: 0. Duration: 45011. Average FPS: 0.04
2020-05-17 20:39:33: RLMedia: Starting new cluster due to timestamp
2020-05-17 20:39:34: Video will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203934_5z07f2csk6_tempdir\video_20200517_20-39-34.mkv
2020-05-17 20:39:34: bgr24 pixel format is not supported, nv12 will be used
2020-05-17 20:39:34: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:39:35: flt sample format is not supported, s16 will be used
2020-05-17 20:39:35: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:39:35: Audio will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203934_5z07f2csk6_tempdir\audio_20200517_20-39-34.wav
2020-05-17 20:39:35: Preparing to record audio from: Microfono (6- Sennheiser USB headset). Channel: 1. Sample rate: 44100. Sample Format: 8
2020-05-17 20:39:35: flt sample format is not supported, s16 will be used
2020-05-17 20:39:35: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 20:39:35: Audio 2 will be recorded to: C:\Users\Nitro5\AppData\Roaming\ActivePresenter\temp\rl_20200517_203934_5z07f2csk6_tempdir\audio_20200517_20-39-35.wav
2020-05-17 20:39:35: Preparing to record audio from: Altoparlanti (6- Sennheiser USB headset). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-05-17 20:39:38: Waiting to start in 3182
2020-05-17 21:05:52: Failed to load icon: capture_continue_48_d.png
2020-05-17 21:05:54: Stop webcam recording. Frames recorded: 27161. Dropped: 0. Duration: 1359284. Average FPS: 19.98
2020-05-17 21:05:54: Recorded video data size: 684708 KB
2020-05-17 21:05:54: AddWebCamVideo2Slide: Time spend: 15 ms
2020-05-17 21:05:53: Stop video recording. Frames recorded: 1627. Dropped: 0. Duration: 187295. Average FPS: 8.68
2020-05-17 21:05:53: Recorded video data size: 13908 KB
2020-05-17 21:05:54: AddVideo2Slide: Time spend: 122 ms
2020-05-17 21:05:54: ProcessRecordedAudio: duration (ms) 1359305.583000
2020-05-17 21:05:54: ProcessRecordedAudio: duration (ms) 1359319.708000
2020-05-17 21:05:56: RLMedia: No streams to mux were specified
2020-05-17 21:05:56: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 21:05:56: Audio Decoding Stats: Process 252.000000, Wait 0.000000
2020-05-17 21:05:56: Audio Encoding Stats: Process 129.000000, Wait 144.000000
2020-05-17 21:05:56: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-05-17 21:05:56: Audio Decoding Stats: Process 240.000000, Wait 2.000000
2020-05-17 21:05:56: Audio Encoding Stats: Process 146.000000, Wait 120.000000
2020-05-17 21:05:56: RLMedia: No streams to mux were specified
2020-05-17 21:48:37: ActivePresenter 8.0.6 (Release Build: 2020.04.28) shut down

Hello,

Thanks for sharing the log. It’s really strange since the duration of recorded video, audio, and webcam are very different in the log (2020-05-17 21:05:54, 2020-05-17 21:05:53, 2020-05-17 21:05:54). Sometimes, the FPS is too small. Can you please let us know what is the target application that you are recording?

Please also check if it works with this temporary version: https://drive.google.com/file/d/1_TdReJlJ1VRc9NzqfZqm2DvqRbfoxN-Z/view?usp=sharing

Regards,

Regards,