Embedded video not playing sound

Saola Animate Support Questions
1

Problem: The sound/ volume control

Saola Animate version:1.0.2

OS: windows 10

Notes: Imported a video mp4. however, no sound and no sound on HTML5 browser export? ,

Please provide action on how to activate this

2

Hi,

Can you please provide the following information so that I can help:

  • Which browser do you use to play the HTML5 output?
  • Does the issue happen with a specific video or any video?

Regards.

3

Using Chrome

On video import sound is disabled on player sound is disabled?

player
player1350×1028 127 KB

4

Please check the video volume on Properties pane, and all volume animations on Timeline if any to make sure that it is not set to 0.

5

Did that before made no difference-- please see attached image
https://www.screencast.com/t/S2NgsEIV0H

6

Can you please try opening HTML5 output on another browser (e.g. Firefox, Edge, IE9+) to see if it works?

7

Ok , getting closer to a solution Works in IE 8 but not in Chrome.

Is there a workaround as creating this for a school that only uses Chrome (google School)

8

Hi,
I think that may be an issue with the MP4 video file instead. The audio stream inside the video might have been encoded in a codec which isn’t supported by Chrome.
Can you please download MediaInfo Lite (http://www.majorgeeks.com/files/details/mediainfo_lite.html) to get all the media information of the MP4 file and share here?

Best Regards,

9

Ok, exported as HTML5 video MPEG2 720X576 ad this fixed the issue.

Is there a way to change the video border … colours thinkness , etc?

10

Glad to hear that you’ve solved the issue. So it’s related to codecs which Chrome doesn’t support.

Regarding video border, you can insert a shape and place the video over the shape as shown in the following screenshot:
Video border

Regards.