Disk space error, no video?

ActivePresenter Support Questions
1

Hi there,

When recorded a half hour video and sound, I got the error about disk space, and when export the hole video, I only get the sound? Have all the video recorded been erased??
Can I get it back or do something?
I have got some files in my Document" - folder also.
See attached pictures.

Thanks in advance!

Kind regards,

1
11011×658 131 KB

2

The “Document” - folder:

2
21011×374 76.2 KB

3

Hi,

Please refer to this thread to see if it helps:

Regards,
Yen

4

Hi,

That didn´t help so much, did not understand exactly how to do…
But the vide that was recorded should still be left on the computer right?
What is the best way to find out?

Thanks!

Kind regards,
Emil

5

Hi,

Unfortunately, it seems that there is no way to recover the video.

Regards,