I am trying to create symbol2 from symbol1, but the symbol2 does not show up. The blue boundary box is visible but not the image. (screenshot)
The steps I took:
imported resource image,
convert to symbol, name it symbol1 (checked on Create Playback, checked on Fit to content.
exported the symbol1, named it symbol2, save.
imported the symbol by clicking the “S” with the circle icon.
selected the symbol2.saolasym
It shows the blue boundary box but it does not show the image.
I am not sure if I am missing something. I would appreciate any suggestions.
SymbolTest.zip (11.9 KB)
March 25, 2023, 3:28pm
The symbol2 doesn’t contain any element. You can enter it editing mode (by double-clicking it in Resources pane, or right-click it on Canvas > Edit Symbol.
I’ve tried your steps (export symbol1 to a file and import it again as a new symbol) but it works fine.
Can you please try again?
I followed the same steps, but the new symbol I imported isn’t containing any element.
When I draw the circle on the canvas, and follow the steps. It works. However, I cannot figure out when I save the image as a symbol, it will not work.
Here is an attachment of the one I draw the circle on the stage.
shapeSymbol.zip (9.5 KB)
March 28, 2023, 3:55am
Can you please share the log file so that we can check.
The log file
Saola Animate.log can be found in the following folder:
/Users/<user_name>/Library/Application Support/ATOMI/Saola Animate
Attached is my log.
Saola Animate.log (1.7 MB)
March 29, 2023, 4:55am
It seems that it’s a bug when exporting a symbol on macOS.
We’re checking and will get back to you soon.
Thank you. I had no idea there was a log. In the log, what do you search for that indicates there is a bug? (i.e. Is there a code or symbol that indicates there is a bug?)
March 29, 2023, 6:31am
There are some “missing resource file” lines in the log.
It means that the image resource wasn’t exported successfully when exporting the symbol.
We can also reproduce the issue in our tests on macOS machines.
March 30, 2023, 8:41am
We’ll release an update to fix this issue next week.
Thank you so much, I really appreciate it.
When you do the tests, do you test different formats? (i.e png, jpg)?
I did a test on jpg, and I got the same results.
April 3, 2023, 2:35am
Yes, it occurs with any resources in the symbol.
I want to inform you that a fix for this issue has been released in Saola Animate update 3.1.3.
Kindly check it out!
@PhuongThuy_Le and @ToanLS
Thank you so much. I really appreciate your help.