Can't record video

Problem: Can’t record video

ActivePresenter version: 8

OS: Windows 10

Notes: I’ve followed exactly the notes on how to record video but all I get is a blank screen. Coule it be something on my device that is preventing the recording. Many thanks. Joe

Hi Joe,

Can you please send the log of ActivePresenter to so we can check? To view the log, in the Start Page , click Preferences (the gear icon) > Miscellaneous > View Log .