AWS Polly access issues

ActivePresenter Support Questions
1

Problem:
All attempts to use Polly access credentials fail with a “Access key invalid” while all access details are correct.
Key are generated from AWS dashboard and pasted into ActivePresenter - all details have been checked several times.
My AWS user and access is being managed by corporate IT and the only application I can access is Polly, which is working perfectly from the console.
Anything specific I need to get done on AWS?
This feature was working fine in the past.

ActivePresenter version: 9.1.5

OS: Win 11 23H2 Buikd 22631.4317

Notes: it worked in the past.

2

Hi,

We need more information to help you resolve this issue.
Please share the ActivePresenter log file so we can investigate it further (Click the ActivePresenter button > Preferences > Miscellaneous > View Log). You can attach the file here or send it to our support email address support@atomisystems.com
Besides, kindly let us know the Amazon Polly’s Region that you’re setting.

Have a nice day.
BR,
Thuy