Audio Timeline failed to load in ActivePresenter 8.3.0

ActivePresenter Support Questions
#1

Problem:
ActivePresenter 8.3.0 fails to load the audio and show visually where all is the voice in audio track (as it shows in Timeline)

ActivePresenter version: 8.3.0

OS: Windows 10 Pro 64-Bit (Intel i5-9500T @2.2GHz and 16GB DDR4 RAM)

Notes: This happens on most of the videos created on previous versions of AP

#2

Hi Rakesh,

We need more particular information to find out the cause of your issue.
So, it would be very helpful if you can share us:

  • The log of ActivePresenter. To view the log, click ActivePresenter > Preferences > Miscellaneous > View Log.
  • The project which has the issue and its external data folder named in the PROJECT_FILE_files (if any). If these files are large, you can upload them to a cloud storage site like Google Drive then email them to support@atomisystems.com.

Best regards,