Audio recording not working properly

I’m new to Active Presenter and I’m trying the free version in order to check if it suits me well. I have a problem when I record my voice over an interactive presentation. The audio is very jerky and erratic, it just comes and goes and it’s impossible to understand anything. I tried with 3 different microphones and the result is always the same.
This happens both when I record the microphone while registering the screen, as well as when I register the screen and then add the record.
The microphone is not the problem since I daily use teams and other stuff and have no problems with that.

What can it be?

ActivePresenter version: 9

OS: MS Windows

Hi Federico,

Please make sure not to plug/unplug the audio device while recording since ActivePresenter cannot detect the audio input device immediately.
To help us investigate your issue better, kindly send your ActivePresenter log file to
To view the log, click ActivePresenter > Preferences > Miscellaneous > View Log.