Audio out of sync

ActivePresenter Support Questions
1

Problem: Audio out of sync with sllde in FireFox (65.0.1 64 bit) but fine in Opera, Chrome and IE11

ActivePresenter Version: 7.5.5

OS: Windows 10

Notes: I have only noticed this problem recently, don’t know if it is due to an update in FireFox or ActivePresenter.

Update: User uses 4K screen which may slow down the computer and out of sync occurs

2

Hi,

Maybe your content has something special since we couldn’t reproduce in our tests.
Can you please share the project and its external data folder (YOUR_PROJECT_FILE_files) if any so we can check. You can upload them somewhere if these are large then send the link to support@atomisystems.com

Regards,

3

This isssue was due to the integrated graphics being put under too much load on a 4K screen, forcing the browser to use the dedicated GPU solved the problem.

1 Like
4

Thanks for your update :slight_smile: