Application do not open file

Problem: application do not open file any more!!!

Saola Animate version: active presenter

OS: windows

Notes: I cannot open a file after a crash of the application!! can I restore it? can I recuperate the file?


Saola Animate backups editing projects every 5 minutes by default.
If you don’t see or don’t choose to recover from backup projects after a crash, you’ll lose them.

However, you can send your project folder to our support email at to see if we can help.