That’s the default behavior of the system to counter spamming. A user will need to build trust by reading and asking before he/she can uploading. That may work in most cases but can be annoying in some cases like yours.
Anyway, please be polite if you really want to get help. Or you will be banned forever.
If you own a paid license and are entitled to receving support then please feel free to send the log file to support@atomisystems.com.
Upgrading or uninstalling ActivePresenter wouldn’t remove any of your works.
If you really want to get help, please describe your problem in detail and cooperate so that we can help.
I don’t have any more information for you. What is it that you want from me? You’re telling me I can’t send you my logs. I told you what happened. YOU tell ME how to provide more information and of course I’ll give it to you, I’m ASKING for SUPPORT, I’m not not giving you anything.
I have projects from a previous version of AP. I upgraded to your new version to try it. It seemed as if things were okay for a few hours on the first day, I was able to make minor modifications to several projects and publish updated videos. Your app made it very clear that once I saved the new project I could only open it in your new version but I did so anyway.
Then suddenly EVERY project I tried to open and run, including the ones that were fine earlier, totally crashed the application! Sometimes it asks me to send logs (and I do) when it happens, sometimes the application just closes and disappears. The project will open, it’s clicking on the run for the timelines at the bottom in the usual way that causes the crash.
Right now I’m not just totally blocked, all of my past work is useless! I’d be MORE than happy to screen share or whatever you want to show you the problem so it can be resolved. The sooner the better.
If you have sent crash reports then that’s great, it would be much easier for us to find the problem with crash report. Did you fill your email when sending report? So that we know which crash is from you and our dev team can get back?
I’ve just done a search and couldn’t find any crash report from your email yet.
If you didn’t, please resend another crash report and fill in your email.
We’ll try to find out the problem and recover your works.
Uh . . . I went in to open the app to create a crash report for you and it all worked fine. Multiple files.
I have no explanation for it, I have done no machine restarts. Obviously I tried to re-open the app yesterday many times to see if that was the problem and it was ineffective. So right now I’m just happy that it works.
If and when the problem happens again I will provide this same email in the crash report and then contact your help again with the same email.
It was a bad mystery yesterday and it is a good mystery today. But either way I am back up and running at least for the moment.
It magically started working again, thanks. I had one video to edit and managed to do so. I’ll let you know when it’s broken again but it definitely needs a fix according to whatever error report you got from me earlier.