Hi, I am using the free version of ActivePresenter and it is completely unstable. It is crashing on the simplest of changes or on a request to play a single slide. I am trying to complete a simple short presentation. This is frustrating!
Hi Chavia,
Could you please share the log file so we can check?
To view the log:
- In Start Page, click Preferences (the Gear icon)
- Select Miscellaneous.
- Click View Log.
Regards,
Yen
Hi, Someone from your team asked for the log file. I tried to respond to the email, but it bounces back and I cannot upload the log file here.
Hi,
According to the log, it seems the memory of your PC was low so the issue. Can you please try closing unnecessary applications to see if it helps?
If the problem persists, please fill your email address and information in the crash reporting dialog (see the screen shot below) when the issue occurs and let us know.
.
Regards,