ActivePresenter not startin on macos. "Interprocess exception (boost: 7, native: 2)"

ActivePresenter Support Questions
1

Description:
ActivePresenter (version 9.1.3) is encountering startup issues on macOS. When attempting to open the application, it displays an error message: “Interprocess exception (boost: 7, native: 2): No such file or directory,” and subsequently exits.

This problem began a day ago after shutting down the laptop.

Standard troubleshooting steps, including

  1. Restarting the computer
  2. Deleting the “~/Library/Application Support/ActivePresenter” directory.
  3. Reinstalling
  4. Moving Files from Documents then back
  5. Downloading and reinstalling

System Information:

  • Operating System: macOS 14.1.1 (23B81)
  • Application Version: ActivePresenter v9.1.3

Additional Details: The issue commenced recently, and no specific changes to the system or application were noted prior to the problem’s onset.

3

Hi,

Kindly search for and remove the file named ActivePresenter9.1.3 (the suffix may vary based on the ActivePresenter version) located in the user folder to check if this resolves the issue.

Looking forward to your response.

4

Hi Hang,

Thank you so much that worked! I had tried everything else.

Nicholas

1 Like
5

Hi, I am unable to locate that file on my mac os. Kindly you let me know how to delete this file… since am facing the same error.

6

Hi @nm_jax,

Please navigate to Go > Home > ActivePresenter9.1.3 or use the following path to locate the file on your Mac:

/Users/<username>/ActivePresenter9.1.3

Kindly note that ActivePresenter9.1.3 is used as an example version in this guide.

Regards,