ActivePresenter icon was not responding, and I need to save the recording

[QuynhAnh_Vu (Anh Vu Quynh)]

Hi Leo,

I would like to clarify some information:

1. When you capture screen recordings in ActivePresenter, they are indeed stored temporarily within the project file itself. In case you close the project or the software without explicitly saving the project, any unsaved screen captures or video recordings will be lost and you no longer find it anywhere else on your computer.
2. If the app crashes while recording/editing, you may find your video/audio in the cached folder (C:\Users\Username\Documents\ActivePresenter\.ActivePresenterCachedProjects)
   If there are video/audio files there, you can copy them to another folder and open them with ActivePresenter for editing.

You can relate to a similar case in this thread to see if it helps:

Software and videos location

Hi Ed, Before being saved at a specific location, your *Untitled project will be stored in the .ActivePresenterCachedProjects folder in C:\ drive like this: [image] But, if you close the app without saving that *Untitled project, it will disappear, and your C:\ drive keeps clean. Thuy

If your case is a crash and the next time you might encounter it, please notice the crash report dialog appearing when the app stops responding.
Then, please fill in your email address and send it to us (support@atomisystems.com).

Hope the information helps.

BR,
Quynh Anh